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For Companies At a Glance
- Tasks: Welcome students and visitors, manage enquiries, and support events at a vibrant campus.
- Company: Join UAL, a leading creative university shaping the future of education and culture.
- Benefits: Flexible working arrangements, inclusive policies, and opportunities for personal growth.
- Why this job: Be at the heart of campus life and make a real impact on people's experiences.
- Qualifications: Experience in customer service, strong organisational skills, and a friendly attitude.
- Other info: Dynamic environment with a focus on creativity and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Vacancy ID
11973
College/Service
Central Saint Martins
Location
CSM – King\’s Cross, London UK
Salary
£30,155 – £33,961 per annum
Contract
Permanent
Hours
35
Apply by
21 September 2025, 11:55 pm
The opportunity
Do you thrive in busy, people-focused environments where no two days are the same?
At Central Saint Martins, creativity is at the heart of everything we do – and our reception is often the first point of contact for students, staff, and visitors. As our Operations Assistant – Reception, you\’ll be at the centre of campus life, providing a warm and professional welcome while ensuring the smooth running of day-to-day operations.
From handling a high volume of enquiries to supporting events, managing ticketing, and supervising our gallery during public openings, this is a varied and rewarding role where you\’ll make a real impact on the experience of everyone who steps through our doors. You\’ll also play a vital role in keeping our spaces safe, organised, and vibrant – helping us deliver the exceptional service our community expects.
Your profile
You\’ll bring experience of working in a busy, customer-facing environment, with the confidence to handle enquiries efficiently and calmly, even under pressure. Strong organisational skills and a good working knowledge of Microsoft Office are essential, alongside the ability to prioritise tasks and maintain attention to detail.
Ideally, you\’ll have some knowledge of event ticketing or CRM systems, and experience of working in events or leading casual staff. But just as important are your communication skills, your friendly and professional manner, and your willingness to undertake training such as first aid or mental health first aid. Above all, you\’ll be someone who enjoys working with people, takes pride in delivering excellent service, and contributes positively to a collaborative team environment.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours\’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
Operations Assistant – Reception employer: UNIVERSITY OF THE ARTS LONDON
Contact Detail:
UNIVERSITY OF THE ARTS LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant – Reception
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Central Saint Martins. Check out their social media and website to understand their vibe. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience in busy, customer-facing roles has prepared you for this Operations Assistant position. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or events in the past. Whether it's a ticketing system or coordinating an event, having concrete examples will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Assistant – Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences align with our vibrant community.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like organisational skills and event management.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can handle a busy environment, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant – Reception role. Familiarise yourself with the key responsibilities like handling enquiries, managing ticketing, and supporting events. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about interacting with students, staff, and visitors, be ready to share examples of how you've successfully managed customer interactions in busy environments. Highlight your friendly and professional manner, as well as any specific instances where you’ve gone above and beyond to provide excellent service.
✨Demonstrate Organisational Prowess
With a focus on keeping spaces organised and vibrant, be prepared to discuss your organisational skills. Share strategies you use to prioritise tasks and maintain attention to detail, especially when under pressure. Mention any experience with Microsoft Office or CRM systems that can support your claims.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as a high volume of enquiries or an event mishap. Think through potential challenges you might face in the role and prepare thoughtful responses that showcase your problem-solving abilities and calmness under pressure.