At a Glance
- Tasks: Support international students in their study abroad journey and manage programme administration.
- Company: Join the University of the Arts London, a leader in creative education.
- Benefits: Flexible working, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a creative community.
- Why this job: Make a difference in students' lives while working in a vibrant academic setting.
- Qualifications: Experience in student administration and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
University of the Arts London (UAL) has an exciting opportunity for a customer-focused administrator to support the delivery of our Study Abroad and Preparation Programmes (SAPP). As part of our Academic Enterprise (AE), SAPP offers specialist education courses for the international market, including pre-degree courses and study abroad opportunities.
Responsibilities
- Administering the SAPP application and enrolment process, providing advice, guidance and encouragement
- Supporting marketing and conversion activities to increase enrolment
- Liaising with students, course tutors and other key College/University contacts
- Liaising with external international partners who support the recruitment of students for SAPP courses
- Assisting with the organisation of events
You will have a primary area of responsibility for Study Abroad courses, but you must be able to work on all areas of SAPP. While this is a hybrid working role, at peak enrolment times you might be required to work at different sites and occasionally during the evenings to support events.
About you
We are looking for a hard-working individual with a strong customer focus, who possesses previous experience of student or customer records administration and delivering student advice within an academic environment. Experience of international education (or experience of work within this field) is essential. Educated to degree level (or with relevant professional experience), you will possess strong IT skills, including a high-level of competency in MS Office. You will be capable of working independently and without direct supervision, using your problem-solving skills to find innovative solutions to new or unique problems. You will also possess excellent organisational, communication and interpersonal skills.
About UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Apply and details
For further details and to apply please click the apply button. Closing date: 19th July 2026, 23:55. If you have any general questions or have accessibility needs, please contact UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Student Engagement Administrator in London employer: UNIVERSITY OF THE ARTS LONDON
The University of the Arts London is an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and innovation. As a Specialist Technician in Metal, you will not only contribute to the development of future artists and designers but also benefit from professional growth opportunities within a prestigious institution located in the heart of King's Cross. With a commitment to employee well-being and a collaborative environment, this role provides a unique chance to make a meaningful impact in the educational landscape.
Contact Details:
UNIVERSITY OF THE ARTS LONDON Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Engagement Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UNIVERSITY OF THE ARTS LONDON. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UNIVERSITY OF THE ARTS LONDON before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Engagement Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UNIVERSITY OF THE ARTS LONDON:Your cover letter is your chance to shine! Tell us why you want to work at UNIVERSITY OF THE ARTS LONDON specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UNIVERSITY OF THE ARTS LONDON!
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
