Founder & Operations Assistant in London

This role exists to protect the founder’s time and to keep the business running with precision around him. You will take ownership of the systems that run the business, including:

• One calendar.
• One operational database holding clients, events, costings and suppliers.
• A clear process running from enquiry through quote, delivery and invoice.

Your job is to own them, keep them accurate, make sure they are followed and ensure things happen. Alongside that, you will look for support on our social media, communications and other reasonable duties for this role. This is a food business, and we want someone who cares about what ends up on the plate as much as we do.

Job Description

Calendar and rhythm

• Own the business calendar covering events, preparation days, travel, calls and deadlines.
• Protect the founder’s delivery days, flag clashes early and keep him ahead of what is coming.
• Own the reminders, so nothing reaches a deadline without having been raised first.

Enquiries and clients

• Be the first response to every enquiry, on the same day, in a tone appropriate to the client.
• Capture how they found us, ask the right qualifying questions and get the call in the diary.
• Keep client records accurate, including preferences and dietary details that make a client feel known.

Operations

• Coordinate the work behind each event: supplier orders, equipment hire, freelance crew bookings, packing lists and event folders.
• Prepare and issue invoices promptly, monitor outstanding balances and escalate overdue accounts.
• Maintain the operational database so clients, events, costings and suppliers stay current.
• Arrange travel and logistics, and handle the general administration of a fast-moving business.

Social media

• Work with our editor to turn images and videos into finished content.
• Run the community, including replies, messages and relationships with galleries, brands and press.
• Track which content produces enquiries and work with the team to improve metrics.

Skills and Experience Required

• Two years or more coordinating something real: events, restaurants, luxury hospitality, an art gallery, a private office or an executive assistant role.
• A working understanding of how an event or restaurant business runs, including suppliers, prep, service, covers, margins and problem-solving.
• Real interest in food; you should know good from ordinary and be able to articulate why.
• Genuinely organised; you track what you said you would do and it gets done without a reminder.
• A good eye for aesthetics; you can identify what is worth photographing.
• At ease in high-end environments; you know how to present yourself and interact appropriately.
• Confident writing directly to clients, including those accustomed to high levels of service.
• Discreet; you will handle private client information responsibly.
• Comfortable with software and quick to learn new tools; familiarity with Airtable, Xero, Google Workspace, Softr, Canva and social scheduling tools is beneficial.

What good looks like in your first three months

• The calendar is accurate, recurring and standing meetings are happening with everyone informed.
• Every enquiry is answered the same day and its source is recorded.
• Every invoice goes out within a day of delivery and the debtor position is visible at any moment.
• A publishing rhythm holds without reminders, and every event produces material worth using.

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.