At a Glance
- Tasks: Support a top-notch customer experience and enhance CRM systems at UAL.
- Company: Join the University of the Arts London, a leader in creative education.
- Benefits: Enjoy competitive salary, 31 days leave, and family-friendly policies.
- Other info: Be part of a dynamic team with excellent growth opportunities.
- Why this job: Make a real impact on student experiences while working in a creative environment.
- Qualifications: Experience in CRM roles and strong communication skills required.
The predicted salary is between 49072 - 49072 £ per year.
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.
Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.
As a CRM Officer, you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management.
You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students.
Experience
- Experience working in a CRM-focused role, including system administration, processes or operational support
- Understanding of CRM practices and how they drive customer engagement and business outcomes
- Experience supporting users or stakeholders, including training and guidance
- Aware of GDPR and its application within CRM activities
- Strong communication and stakeholder management skills
- Ability to monitor, report on and improve data quality and system use
UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:
- Competitive salary of £40,199 - £49,072 per annum, dependant on experience
- 31 days annual leave plus public holidays
- Generous, defined benefit pension scheme
- Family-friendly policies, including 26 weeks of paid maternity or paternity leave
CRM Officer in London employer: UNIVERSITY OF THE ARTS LONDON
The University of the Arts London (UAL) is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation within the arts sector. As a CRM Officer, you will benefit from a competitive salary, generous annual leave, and a supportive environment that prioritises professional development and family-friendly policies, making it an ideal place for those seeking meaningful and rewarding employment in a world-leading institution.
Contact Details:
UNIVERSITY OF THE ARTS LONDON Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UNIVERSITY OF THE ARTS LONDON. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UNIVERSITY OF THE ARTS LONDON before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UNIVERSITY OF THE ARTS LONDON:Your cover letter is your chance to shine! Tell us why you want to work at UNIVERSITY OF THE ARTS LONDON specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UNIVERSITY OF THE ARTS LONDON!
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
