At a Glance
- Tasks: Provide expert IT support and troubleshoot complex incidents on-site at the University of the Arts London.
- Company: Join a leading university with a commitment to diversity and inclusion.
- Benefits: Family-friendly policies, flexible working arrangements, and supportive networks.
- Other info: Dynamic role with opportunities for professional growth in a collaborative environment.
- Why this job: Make a real impact by enhancing user experience and supporting innovative technology solutions.
- Qualifications: Experience in 2nd Line IT Support, Windows and macOS environments, and ITIL processes.
The predicted salary is between 40000 - 50000 £ per year.
This is a high-impact opportunity for an experienced 2nd Line IT Support Analyst to take a leading, site-based role within the University of the Arts London’s Digital & Technology function. This position requires a consistent on-site presence and is not offered on a hybrid or remote basis.
As an IT Support Analyst, you will work closely with senior IT colleagues and service leads to provide expert technical support across desktop, laptop, and enterprise systems, ensuring IT services are reliable, sustainable, and aligned with the University’s operational and strategic objectives. You will collaborate directly with end users, academic and professional services teams, and senior stakeholders across the University, providing advanced technical support, troubleshooting complex incidents, and resolving escalated requests from the IT Service Desk. This includes contributing to deployments, system upgrades, and service improvement initiatives. Your work will directly support day-to-day operations and inform longer-term technology decisions, including infrastructure improvements, software rollouts, and the evaluation of new tools and services to enhance user experience and efficiency.
About you
You will need experience of:
- Working in a 2nd Line IT Support role within a large enterprise or multi-site environment supporting and administering Windows and macOS environments, including OS deployment, configuration, hardware maintenance, and fault diagnosis using command line tools.
- AV support.
- Supporting Active Directory, DHCP, DNS, and other core infrastructure and network services.
- Working within an ITIL-aligned service environment, following incident, problem, and change management processes.
To be considered for this role, a satisfactory Basic DBS check is required in addition to our standard pre-employment checks. Please contact DTstaffrecruitment@arts.ac.uk for any general questions or to indicate accessibility needs.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
IT Support Analyst employer: UNIVERSITY OF THE ARTS LONDON
The University of the Arts London is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and development. As an IT Support Analyst, you will benefit from a supportive environment that encourages collaboration with diverse teams, while also enjoying family-friendly policies and flexible working arrangements that enhance work-life balance. Located in a prestigious educational institution, this role provides a unique opportunity to contribute to meaningful technology initiatives that directly impact the student and staff experience.
Contact Details:
UNIVERSITY OF THE ARTS LONDON Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UNIVERSITY OF THE ARTS LONDON values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UNIVERSITY OF THE ARTS LONDON might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UNIVERSITY OF THE ARTS LONDON!
✨Direct Apply to UNIVERSITY OF THE ARTS LONDON
Let's not forget to apply directly through the UNIVERSITY OF THE ARTS LONDON website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UNIVERSITY OF THE ARTS LONDON.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UNIVERSITY OF THE ARTS LONDON. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
