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- Tasks: Provide first-class support to students and manage enquiries across various platforms.
- Company: Join UAL, a leading creative university shaping the future of education.
- Benefits: Flexible working arrangements, inclusive policies, and a supportive community.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in administration or reception, with strong communication skills.
- Other info: Be part of a diverse team committed to inclusivity and creativity.
The predicted salary is between 30000 - 42000 £ per year.
Are you a customer-focused administrator who is ready to play a vital role in delivering first-class student-facing services? Join us at UAL as an Information and Helpdesk Officer, where you will become an essential part of a dedicated team providing outstanding support to our student community.
Working across our Student Services Helpdesks, you will be the first point of contact for a wide range of enquiries from prospective, current and former students, as well as staff and external organisations. Whether in person, over the phone, or online, you will deliver a professional, welcoming and informed service, directing queries to the appropriate specialist teams when needed. You will offer general guidance and initial advice on key matters such as student finance, international immigration, and support issues, helping students to access the assistance they need. Beyond your front-line support duties, you will also provide administrative support to the Student Advice Service team. This will involve organising appointments, data entry, case-management and statistics and ensuring our information materials are up to date.
We are looking for someone with previous experience of providing reception or administrative support in a fast-paced environment, ideally within a caring profession. In addition to this, you will have previous experience of supporting services that ensure confidentiality, discretion, and inclusivity. You will also bring knowledge of student support issues in Further and Higher Education, including an understanding of student finance, immigration, and support services. Drawing on your strong interpersonal and communication skills, you will also be adept at dealing with people, some of whom may be in distress.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Closing date: 6 February 2026, 23:55.
Information and Helpdesk Officer x2 employer: UNIVERSITY OF THE ARTS LONDON
Contact Detail:
UNIVERSITY OF THE ARTS LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Helpdesk Officer x2
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on UAL and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with students and staff, think of scenarios where you might need to handle tricky questions or concerns. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their biggest challenges or what a typical day looks like for an Information and Helpdesk Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the UAL family!
We think you need these skills to ace Information and Helpdesk Officer x2
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to help others, especially in a fast-paced environment like this one!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the role of Information and Helpdesk Officer. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Remember to apply through our website for the best chance of being noticed! It’s super easy, and we can’t wait to see your application come through. Don’t miss out on this opportunity!
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Know Your Stuff
Before the interview, brush up on key topics like student finance, immigration, and support services. Familiarise yourself with UAL's values and how they align with your experience. This will show that you're not just interested in the role but also understand the context in which you'll be working.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative support. Think about scenarios where you've dealt with difficult situations or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Interpersonal Skills
As an Information and Helpdesk Officer, strong communication is key. Be prepared to demonstrate your ability to connect with people, especially those who may be distressed. Share examples of how you've handled sensitive situations with empathy and professionalism.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the environment is the right fit for you.
