Charity Facilities Manager

University of the Arts London (UAL) is looking for a Facilities Manager to join on a full-time, 12 months fixed term contract. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent.

As part of the Estates Department, the Facilities Manager will line manage a team of Facilities Assistants and manage the delivery of our contracted services to maintain a secure and well-maintained campus environment.

Key responsibilities include:

• Implementing and managing FM service strategies
• Overseeing daily operations such as cleaning, maintenance, H&S, and minor works projects and refurbishments
• Collaborating with the Campus Manager to monitor and report on service partner performance against established SLAs and KPIs
• Ensuring alignment with organisational goals and fostering a culture of continuous improvement

The ideal candidate will possess excellent leadership, communication and interpersonal skills, along with a demonstrable track record of overseeing a range of Facilities Management operational functions and services within a similar environment. You will possess a proactive approach to problem-solving and customer service, as well as an understanding of Health & Safety regulations and compliance. Additionally, you shall hold proficiency in stakeholder management and should also be able to demonstrate the ability to foster positive relationships with both internal and external stakeholders.

Requirements:

• Proven experience in facilities management and strong team management experience
• Extensive experience in stakeholder engagement across multiple fields
• Experienced in representing Estates FM service operations at College meetings or similar (Building User Groups, College Health and Safety Committee and Project boards)
• Practical experience with using Helpdesk and CAFM software
• Excellent communication, customer service, and problem-solving skills
• Experienced in undertaking incident management, control duties and escalations

Please note this is a 100% on-site role and is not suitable for hybrid or remote working. The successful applicant will be required to pass an Enhanced DBS check, as the role involves working in a young adult environment.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.