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- Tasks: Respond to enquiries from prospective students via email, phone, and live chat.
- Company: Join the vibrant team at the University of Sussex, a leading international university.
- Benefits: Enjoy a beautiful campus, flexible working options, and a supportive environment.
- Why this job: Make a difference by helping students navigate their journey to higher education.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Be part of a diverse community that values inclusion and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
As an Enquiries Coordinator you will be responding to enquiries from prospective students, applicants, staff members and external contacts across multiple channels including email, telephone and live chat. You will maintain information to ensure responses to enquiries are understood, up to date and accurate. Working as part of the UK recruitment team you will assist with the planning, scheduling and delivery of the University’s student recruitment activities and events, providing informed and positive face-to-face engagements.
About You
You will have a professional, approachable and welcoming demeanour, supported by excellent communication skills and a strong commitment to delivering high-quality customer service. You will be able to produce clear and engaging written and verbal communications appropriate for a range of audiences. You will maintain a high level of accuracy and attention to detail and possess a good understanding of the UK Higher Education system. You will engage confidently and positively with prospective students, whether in person, in writing, or over the phone. Ideally, you will also have previous experience in a customer service or client-facing role.
About Our Division
The CEA division is vital in contributing towards the success of Sussex. We work closely in partnership with our academic schools and other learning institutions in the UK, and internationally to attract the very best students we can. Our ideas matter, that is why we work and advise on Institutional Growth Strategies to support the University in achieving positive outcomes. The life-long relationships with our global alumni and friends enable many of the gifts which allow Sussex’s research to flourish. Please find further information regarding the division at Communications, Engagement and Advancement: University of Sussex.
Why Work Here
Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150‑acre campus has to offer. We are accessible by public transport; Falmer train station is a five‑minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme. Sussex is a renowned, multi‑accredited, research‑led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.
Find Out More About Our Reward And Benefits Package
Find out about our equality, diversity and inclusion.
Further Key Information
Please contact k.corneby@sussex.ac.uk for informal enquiries.
The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.
The University requires that work undertaken for the University is performed in the UK.
Visa Sponsorship Queries: This role is not eligible for sponsorship under the Skilled Worker route.
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Enquiries Co-ordinator Ref: 41794 (Fixed Term) employer: University of Sussex
Contact Detail:
University of Sussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiries Co-ordinator Ref: 41794 (Fixed Term)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match up. This way, when you get that interview, you can show off exactly why you're the perfect fit for the Enquiries Coordinator position.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on your communication skills and how you present yourself, as these are key for a customer service role like this one. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the university. Think about what you want to know about the team, the recruitment activities, or even the campus culture.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. Plus, it gives you a chance to explore more about us and what we stand for at StudySmarter. Let’s make this happen together!
We think you need these skills to ace Enquiries Co-ordinator Ref: 41794 (Fixed Term)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Enquiries Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role is all about engaging with prospective students, make sure your written communication shines! Keep it clear, concise, and friendly. We want to see your personality come through in your writing.
Attention to Detail is Key: Double-check your application for any typos or errors. A high level of accuracy is crucial for this position, so showing us that you can present a polished application will definitely work in your favour.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at University of Sussex
✨Know Your Stuff
Make sure you have a solid understanding of the UK Higher Education system. Brush up on key facts about the University of Sussex and its recruitment activities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves engaging with prospective students across various channels, practice your verbal and written communication. Try role-playing common scenarios with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service or client-facing roles. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your commitment to high-quality customer interactions, which is crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the role, and the university's recruitment strategies. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
