At a Glance
- Tasks: Support students in achieving their potential through coaching and personalised guidance.
- Company: University of Surrey, dedicated to enhancing student success and wellbeing.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Join a vibrant community focused on student engagement and academic progression.
- Why this job: Make a real difference in students' lives while developing your coaching skills.
- Qualifications: Empathy, communication skills, and a passion for helping others succeed.
The predicted salary is between 30000 - 35000 £ per year.
The role involves supporting students to reach their full potential. The Student Success Coach at the University of Surrey is proactive, empathetic, and energised by helping students navigate university life — academically, personally, and professionally. You’ll be part of a supportive team committed to improving student belonging, engagement, and outcomes.
The Student Success Coach plays a central role in fostering student engagement, wellbeing, and academic progression across the student lifecycle. Working closely with academic colleagues and specialist support services, the post holder will provide proactive, personalised, and data-informed support to help students thrive, overcome challenges, and successfully progress through their programme.
The role combines 1:1 coaching, group support, early-intervention outreach, and ongoing case management to strengthen student belonging, attainment, and retention.
About You
- Builds rapport quickly and communicates with warmth and clarity.
- Is confident working with sensitive or complex situations.
- Is comfortable engaging 1:1, with classroom size groups and full lecture theatres.
- Can interpret data and use it to inform decisions.
- Is organised, adaptable, and able to manage a varied caseload.
- Understands the challenges students face and is motivated to help them succeed.
Experience in coaching, mentoring, student support, or advisory roles is beneficial — but above all, we’re looking for someone who genuinely cares about student success.
An Enhanced DBS check is required for this position.
Student Success Coach in Surrey employer: University of Surrey
The University of Surrey is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where every team member plays a vital role in enhancing student success. With a strong emphasis on professional development, employees benefit from numerous growth opportunities, collaborative work culture, and the chance to make a meaningful impact on students' lives in a vibrant academic setting. Located in a picturesque area, the university offers a unique blend of academic excellence and community engagement, making it an ideal place for those passionate about education and student wellbeing.
