Senior Systems Engineer in Surrey

As part of an exciting digital transformation, the University of Surrey is seeking a Senior Systems Engineer. This role ensures that existing and new IT services and systems are of a high quality, highly functional and sustainable for the University. This includes utilising advances in technology and industry practice to ensure the effective design and efficient implementation of secure, quality IT services.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities

• The role acts as a specialist technology consultant, providing third line support on an escalation basis where required to resolve service-affecting issues, and contributes to the IT Systems vision and strategy.
• Take an active and often lead role as an IT Systems subject matter expert, liaising closely with internal IT technical teams, external suppliers and contractors during the design, development and implementation stages of IT projects.
• As an IT systems subject matter expert, provide technical consultancy and third line support for IT systems and services.
• At the Project Go-Live stage and through the Technical Change Request Process, ensure that all relevant testing, documentation and transition of knowledge and skills to appropriate teams have been completed and agreed with the relevant teams to enable smooth transfer into a fully supported operational state.
• Where dictated by the scale of the likely budget, partner with Procurement to complete tender exercises. This includes providing input into the sections of the Invitation to Tender document covering technical requirements and co-ordinating the technical evaluation of the tender responses.
• Manage to a high standard a case load of incidents, problems and service requests, and where necessary find and document new workarounds and resolutions.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact. It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on‑site atmosphere and plentiful development opportunities, we also offer:

• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on‑site childcare
• Access to on site leisure facilities at discounted rates

For more information or to be considered for the role, please apply via the University of Surrey Website. The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under‑represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.