At a Glance
- Tasks: Provide IT support through various channels and ensure smooth operations.
- Company: Join the University of Surrey, a vibrant and supportive workplace.
- Benefits: Generous salary, 32 days holiday, pension contribution, and a unique work environment.
- Other info: Permanent and fixed-term roles available with great career development opportunities.
- Why this job: Be part of a digital transformation and make a real difference in IT support.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
As part of an exciting digital transformation, the University of Surrey is seeking an IT Service Desk Analyst. This role provides IT support via telephone, email, chat, online case logging system and in person using standard support procedures aligned to the ITIL good practice framework.
Both Permanent and Fixed Term Roles are available for this position. We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.
IT Service Desk Analyst in Surrey employer: University of Surrey
The University of Surrey is an excellent employer, offering a vibrant and supportive work culture that values the unique talents of every staff member. With generous benefits including 32 days of holiday plus bank holidays, a substantial pension contribution, and opportunities for professional growth, this role as an IT Service Desk Analyst is perfect for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Surrey on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL practices. Since this role aligns with ITIL good practice, we should be ready to discuss how we've applied these principles in past experiences.
✨Tip Number 3
Show off your communication skills! Whether it's through email or during an interview, make sure we articulate our thoughts clearly. This is key for an IT Service Desk Analyst role where support is provided via various channels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how our unique talents fit the vibrant environment at the University of Surrey.
We think you need these skills to ace IT Service Desk Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the ITIL framework and the specific requirements of the IT Service Desk Analyst role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation at the University of Surrey. Keep it engaging and personal!
Showcase Your Communication Skills:Since you'll be providing support via various channels, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Surrey
✨Know Your ITIL Basics
Make sure you brush up on the ITIL framework before your interview. Understanding its principles will not only show that you're knowledgeable but also that you're ready to align with their standard support procedures.
✨Demonstrate Your Communication Skills
Since this role involves providing support via various channels, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with users in past roles, whether over the phone or in person.
✨Familiarise Yourself with Common IT Issues
Get a good grasp of common IT problems and solutions that users face. Being able to discuss these during your interview will demonstrate your proactive approach and readiness to tackle challenges head-on.
✨Show Enthusiasm for Digital Transformation
The University of Surrey is undergoing an exciting digital transformation, so express your enthusiasm for being part of that journey. Share any relevant experiences or ideas you have about improving IT services in a dynamic environment.
