At a Glance
- Tasks: Provide essential IT support via phone, email, and in person.
- Company: Join the University of Surrey, a vibrant and diverse campus.
- Benefits: Enjoy competitive salary, up to 40 days holiday, and a supportive environment.
- Other info: Diverse workplace that values inclusivity and offers growth opportunities.
- Why this job: Make a real difference by helping others with their IT needs.
- Qualifications: Experience in IT support and knowledge of ITIL practices required.
The predicted salary is between 30000 - 40000 € per year.
The University of Surrey is looking for an IT Service Desk Analyst to provide essential IT support via telephone, email, and in person. This role is critical for maintaining service standards and responding to a variety of IT-related incidents.
Candidates should have experience in IT support and knowledge of ITIL practices. The position offers competitive salary, up to 40 days of holiday, and a vibrant working environment on a beautiful campus. The University values diversity and encourages applications from under-represented groups.
Frontline IT Service Desk Analyst — On‑Site Support in Surrey employer: University of Surrey
The University of Surrey is an excellent employer, offering a vibrant working environment on a beautiful campus that fosters diversity and inclusion. With competitive salaries, up to 40 days of holiday, and ample opportunities for professional growth, employees are supported in their career development while contributing to a meaningful mission in education and research.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline IT Service Desk Analyst — On‑Site Support in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Surrey on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL practices and common IT support scenarios. We want to show that we can handle those tricky incidents with ease!
✨Tip Number 3
Don’t forget to showcase our soft skills! Being personable and approachable is key in IT support, so let’s highlight our communication skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what the University is looking for.
We think you need these skills to ace Frontline IT Service Desk Analyst — On‑Site Support in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and any knowledge of ITIL practices. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to maintaining service standards at the University of Surrey. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves supporting users via phone, email, and in person, make sure to demonstrate your communication skills in your application. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at University of Surrey
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key concepts and how they apply to IT support. Being able to discuss ITIL practices confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves providing support via phone, email, and in person, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with users in the past, especially when resolving IT issues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT incidents. Think of a few scenarios where you successfully resolved issues and be ready to explain your thought process. This will demonstrate your problem-solving skills and ability to maintain service standards.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in customer service, especially in IT support roles. The University values a vibrant working environment, so showing that you can provide excellent support while maintaining a positive attitude will set you apart.
