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- Tasks: Support students with academic and housing issues, and manage volunteer services.
- Company: Join the University of Surrey's Students' Union, ranked 5th best in the UK.
- Benefits: Enjoy a flexible work environment with opportunities for personal growth and development.
- Why this job: Make a real impact on student lives while working in an inclusive and friendly culture.
- Qualifications: No specific experience required; just a passion for helping others and strong communication skills.
- Other info: Two fixed-term positions available, initially for one year.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Support Coordinator – Students’ Union role at University of Surrey
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Join to apply for the Support Coordinator – Students’ Union role at University of Surrey
This range is provided by University of Surrey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Please note this role will be employed directly by Surrey Students\’ Union
Two positions available – both fixed term, initially one year
Surrey Students’ Union is the sole representative body for University of Surrey Students. Our charitable mission is to enrich students’ lives, the community in which they live and the University of Surrey by creating the changes they want and to enable them to achieve their ambitions. We represent approximately 16,000 students on every level of their University experience, led by a team of elected student representatives and a dynamic staff team. We take pride in the outcomes we achieve for our members, and are currently ranked 5th best Students’ Union in the country in the National Student Survey. We strive to be an employer of choice, where staff enjoy working in a varied and flexible environment. Culturally we foster inclusivity, openness and a friendly workplace where all employees are valued and understand the contribution they make to the organisation’s strategic objectives.
The role
As Support Coordinator, you will work within the Support Zone, whose role it is to ensure students have all the support they need to be successful at Surrey during their University life. The Zone helps students and also enables students to help each other.
The Support Zone offers free, impartial, and confidential advice to students across campus on a range of academic and housing issues. This includes – Academic Appeals, Academic Integrity, Extenuating Circumstances, Disciplinary Proceedings, Support to Study, Fitness to Practise and Complaints against the University. It also includes supporting students who are in need of accommodation, those who have rogue landlords, or issues with their contracts, etc.
The Zone is also responsible for supporting the Union’s peer-support services including the Nightline listening service, Talk Together therapeutic support groups and Welfare Watch as well as our club and society Wellbeing Champions. The Zone also is responsible for running wellbeing campaigns and working with the University support services to ensure they are accessible to all students.
As Support Coordinator you will work 1:1 with students who have specific cases with the University, support the VP Support and the Zone on large campaigns and outreach events, whilst managing one or more of our volunteer services. The role is varied, exciting, and presents new opportunities each week.
How To Apply
For more information about the role including a full job description, benefits information and how to apply please see the application pack:
https://surreyunion.org/your-union/work-with-us/support-coordinator
Closing date: 4 August 17:00
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Support Coordinator – Students’ Union employer: University of Surrey
Contact Detail:
University of Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coordinator – Students’ Union
✨Tip Number 1
Familiarise yourself with the specific support services offered by the Surrey Students' Union. Understanding their initiatives, like the Nightline listening service and Wellbeing Champions, will help you demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current or former employees of the Surrey Students' Union. Engaging with them can provide valuable insights into the organisational culture and expectations, which you can leverage to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in supporting students or similar roles. Think of specific examples where you've helped others overcome challenges, as this will showcase your suitability for the Support Coordinator position.
✨Tip Number 4
Stay updated on current issues affecting students at universities, particularly around academic integrity and housing. Being knowledgeable about these topics will allow you to engage in meaningful conversations and demonstrate your commitment to student welfare.
We think you need these skills to ace Support Coordinator – Students’ Union
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in student support, counselling, or similar roles. Use specific examples to demonstrate your ability to handle academic and housing issues effectively.
Showcase Your Skills: Make sure to showcase skills that are particularly relevant to this role, such as communication, empathy, problem-solving, and teamwork. Provide concrete examples of how you've used these skills in past experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for supporting students and your understanding of the challenges they face. Mention why you want to work at Surrey Students' Union and how you can contribute to their mission.
How to prepare for a job interview at University of Surrey
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Support Coordinator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as supporting students with academic issues or managing volunteer services.
✨Show Your Passion for Student Support
Demonstrate your enthusiasm for helping students succeed. Share any relevant experiences where you've supported others, whether in an academic setting or through community service. This will show that you genuinely care about the role and its impact on students' lives.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations that may arise in the Support Zone. Think about potential challenges students might face and how you would approach these issues. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the organisation. Inquire about the current initiatives within the Support Zone or how they measure the success of their support services. This demonstrates your proactive attitude and eagerness to contribute.
