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For Companies At a Glance
- Tasks: Support Surrey students by managing queries and providing exceptional customer service.
- Company: Join the University of Surrey, a global leader in education and research.
- Benefits: Enjoy flexible shifts, a collaborative environment, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that enhances student experiences and makes a real impact.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Applications without a CV and cover letter won't be considered, so make yours shine!
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the MySurrey Hive Assistant role at University of Surrey
2 days ago Be among the first 25 applicants
Join to apply for the MySurrey Hive Assistant role at University of Surrey
This range is provided by University of Surrey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.
We are ambitious and have a bold vision of what we want to achieve – shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.
The role
We are seeking to appoint a MySurrey Hive Assistant to work in our Student Experience team providing high quality support to Surrey Students.
As a MySurrey Hive Assistant you will deliver high quality student support via the university’s one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience.
Key Responsibilities Will Include
- Greeting and offering front line support and guidance to users of the MySurrey Hive
- Managing incoming student queries via phone, online portal, live chat and face to face at the front desk
- Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support
- Keeping accurate records across multiple IT systems
- Communicating with other departments and support services
- Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments
- Working with Student Ambassadors and providing support to the Student Ambassador Scheme
- Undertaking a range of administrative tasks associated with the role and the work of other specialist teams within the MySurrey Hive
- Supporting the general running of central University events, including Welcome and registration activity
About You
The successful candidate will have experience of multi-tasking and delivering excellent customer service in a highly demanding and fast paced environment. They will be part of a highly collaborative team and required to demonstrate a friendly and efficient approach. This position will suit someone who likes a varied role where no two days are the same. There will be some shift working involved (early evenings and weekends) but shift patterns are provided well in advance.
You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems.
How To Apply
To apply please submit a CV and a cover letter outlining how you meet the requirements of the role. You should include specific detail about how you meet the essential criteria stated in the person specification, including core competencies. Please note that applications without these documents will not be considered.
We appreciate that sometimes people can be put off applying if they don\’t match every requirement. However, if you\’re excited about the role and think you can do what we\’ve described we welcome your application.
The University of Surrey reserves the right to close this vacancy early based on volume and calibre of applications.
Interviews will be held on Monday 11th August
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Higher Education
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MySurrey Hive Assistant employer: University of Surrey
Contact Detail:
University of Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MySurrey Hive Assistant
✨Tip Number 1
Familiarise yourself with the University of Surrey's values and mission. Understanding their commitment to student experience will help you align your responses during interviews and demonstrate your enthusiasm for contributing to their goals.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Since the role requires excellent support and guidance, consider volunteering or taking part-time roles that involve direct interaction with customers to build your confidence.
✨Tip Number 3
Get comfortable with Microsoft Office tools, especially Outlook, Word, and Excel. You might want to explore online tutorials or courses to enhance your proficiency, as this will be crucial for managing records and communication effectively.
✨Tip Number 4
Network with current or former employees of the University of Surrey. Engaging with them can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace MySurrey Hive Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Use specific examples that demonstrate your ability to multi-task and work in a fast-paced environment, as these are key aspects of the MySurrey Hive Assistant role.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how you meet the essential criteria mentioned in the job description. Be specific about your skills with Microsoft packages and any experience you have with student support or similar roles.
Show Enthusiasm: Express your excitement for the role and the opportunity to contribute to the student experience at the University of Surrey. Highlight your willingness to learn and adapt, especially regarding the varied nature of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at University of Surrey
✨Show Your Customer Service Skills
As a MySurrey Hive Assistant, you'll be providing high-quality support to students. Be prepared to share specific examples of how you've delivered excellent customer service in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with the University
Research the University of Surrey and its values. Understanding their mission and how the MySurrey Hive fits into the student experience will help you demonstrate your enthusiasm for the role and align your answers with their goals.
✨Highlight Your Multi-Tasking Abilities
This role requires managing multiple queries and tasks simultaneously. Prepare to discuss situations where you've successfully juggled various responsibilities, showcasing your ability to stay organised and efficient under pressure.
✨Prepare for Shift Work Questions
Since the position involves shift work, be ready to discuss your availability and flexibility. If you have experience working shifts or irregular hours, mention it to show you're adaptable and willing to meet the demands of the role.
