At a Glance
- Tasks: Support library users at the Welcome Desk and manage daily operations.
- Company: Join the University of Surrey, a global leader in education and research.
- Benefits: Enjoy flexible hours, generous leave, and access to top-notch facilities.
- Other info: Work hours are from 16:00 to midnight, with some flexibility available.
- Why this job: Be part of a vibrant community making a real difference in students' lives.
- Qualifications: Enthusiastic, organised, and great at customer service; IT skills are a plus.
The predicted salary is between 28800 - 48000 £ per year.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
You will be at the heart of our library's daily operations, ensuring a welcoming environment for all users from the Library Welcome Desk. Your role will involve assisting in-person with general user access and lending tasks, including greeting visitors and supporting membership procedures. You'll provide guidance on accessing resources, collections, and services, offer support for digital resources and printing services. Additionally, you'll address information enquiries, library account queries, book retrieval and help manage our learning spaces, ensuring a positive and inclusive library experience for everyone.
The post holder will work on campus afternoon and evening hours, Monday to Friday, throughout the year. The expected working pattern is 16:00 - midnight but there may be some flexibility on an individual basis.
We are looking for an enthusiastic and confident individual with a passion for delivering exceptional customer service, who can deal with multiple enquiries at our busy Library Welcome Desk as well as online. You will be proactive, well organised, reliable and a great communicator, delivering services with a smile. You will be able to work independently, have good IT skills, and be the main point of contact for any issues that arise.
In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays (pro rata for part time roles), a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery.
To apply, please upload a CV and covering letter along with your application to the University website. You will also be asked some brief questions to help us understand your suitability for the role. For more information or an informal conversation, please contact Catherine Batson, Associate Director (Student Experience).
The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community and particularly encourage applications from under-represented groups, including people from Black, Asian and minority ethnic groups and people with disabilities.
Library & Learning Advisor in Guildford employer: University of Surrey
The University of Surrey is an exceptional employer, fostering a vibrant and inclusive work culture that empowers employees to make a meaningful impact in education and research. With generous benefits including a competitive salary, extensive annual leave, and access to world-class facilities, the university prioritises employee well-being and professional growth. Located on a beautiful campus, this role as a Library & Learning Advisor offers the chance to engage with a diverse community while contributing to a welcoming environment for all users.
Contact Details:
University of Surrey Recruitment Team
c.batson@surrey.ac.uk
StudySmarter Expert Advice🤫
We think this is how you could land Library & Learning Advisor in Guildford
✨Tip Number 1
Familiarise yourself with the University of Surrey's library services and resources. Understanding their offerings will help you engage confidently with users and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar environments. This experience will not only enhance your ability to handle multiple enquiries but also show your commitment to providing exceptional service, which is crucial for this position.
✨Tip Number 3
Reach out to current or former Library & Learning Advisors at the University of Surrey through networking platforms like LinkedIn. They can provide valuable insights into the role and the work culture, helping you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your IT skills and how they relate to library services. Familiarity with digital resources and printing services is essential, so consider brushing up on relevant software or tools that the university might use.
We think you need these skills to ace Library & Learning Advisor in Guildford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Library & Learning Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the university. Mention specific examples of your customer service experience and how you can contribute to creating a welcoming library environment.
Highlight Relevant Skills in Your CV:Ensure your CV emphasises your organisational skills, IT proficiency, and ability to handle multiple enquiries. Use bullet points to make it easy to read and focus on achievements that demonstrate your capability in similar roles.
Prepare for Application Questions:Be ready to answer brief questions about your suitability for the role. Think about your experiences and how they relate to the responsibilities outlined in the job description, particularly in customer service and library operations.
How to prepare for a job interview at University of Surrey
✨Show Your Enthusiasm for Customer Service
As a Library & Learning Advisor, your passion for delivering exceptional customer service is crucial. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles.
✨Demonstrate Your IT Skills
Since the role requires good IT skills, be ready to discuss your experience with digital resources and library management systems. Mention any specific software or tools you are familiar with that could benefit the library's operations.
✨Prepare for Common Enquiries
Think about the types of enquiries you might receive at the Library Welcome Desk. Prepare answers for common questions regarding membership procedures, resource access, and printing services to show your readiness for the role.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be sure to highlight your ability to communicate clearly and effectively, both in person and online. Share instances where your communication skills helped resolve issues or improve user experiences.
