At a Glance
- Tasks: Lead shifts and support the team in delivering exceptional customer service.
- Company: Lakeside Coffee Shop at the heart of the University.
- Benefits: Gain valuable experience in a dynamic hospitality environment.
- Other info: Opportunities to cross-train in restaurant and events operations.
- Why this job: Join a vibrant team and make a difference in students' daily lives.
- Qualifications: Passion for customer service and strong teamwork skills required.
The predicted salary is between 24000 - 30000 £ per year.
The Lakeside Coffee Shop is looking for an enthusiastic and motivated Team Leader to join our team. This is an exciting opportunity to work within a busy and fast paced environment at the heart of the University, supporting the day-to-day operation of our popular coffee shop while helping to deliver an excellent customer experience for students, staff and visitors. The successful candidate will play a key role in leading shifts, supporting the wider front of house team and ensuring high standards of service, presentation and operational consistency are maintained at all times. The role will predominantly be based within the coffee shop, however there will also be opportunities to cross train within our restaurant and events operation, supporting a wide range of University functions and hospitality events when required.
Responsibilities
- Lead and support front of house operations within the coffee shop
- Deliver exceptional customer service and maintain high operational standards
- Support and supervise student staff during shifts
- Assist with stock control, opening and closing procedures and daily operations
- Work collaboratively with the wider Lakeside team across restaurant and events operations
- Help maintain a welcoming and professional environment for all customers
Qualifications
- A passion for customer service excellence
- Strong communication and teamwork skills
- Previous hospitality or supervisory experience preferred
- Ability to work in a busy and dynamic environment
- Positive attitude with a proactive and flexible approach
If you are passionate about hospitality, enjoy working with people and are excited by the opportunity to work in a unique University environment, we would love to hear from you.
Team Leader in Guildford employer: University of Surrey
The Lakeside Coffee Shop offers a vibrant and supportive work environment at the heart of the University, making it an excellent employer for those passionate about hospitality. With opportunities for cross-training in various operations and a focus on delivering exceptional customer service, employees can expect to grow their skills while contributing to a welcoming atmosphere for students, staff, and visitors alike. Join us to be part of a dynamic team that values collaboration and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Guildford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like University of Surrey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to University of Surrey
Don't be shy about reaching out to University of Surrey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader in Guildford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University of Surrey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at University of Surrey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
