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- Tasks: Lead daily operations at Surrey Sports Park, ensuring a safe and welcoming environment.
- Company: Join the University of Surrey, a global community dedicated to life-changing education and research.
- Benefits: Be part of a passionate team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of students and the wider community through sport and wellness.
- Qualifications: Experience in a supervisory role, strong customer service skills, and knowledge of health and safety.
- Other info: Flexible working hours with early mornings, late evenings, and weekends on a rota basis.
The University of Surrey is a global community of ideas and people, dedicated to life‑changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
Role & Responsibilities
An opportunity has arisen within the Operations department for a proactive, self‑motivated and highly organised individual to join our team as a Senior Duty Manager. The successful candidate will lead the daily operational delivery of Surrey Sports Park, ensuring a safe, welcoming, and high‑quality experience for all users. The Senior Duty Manager is responsible for supervising front‑line staff, maintaining facility standards, and ensuring compliance with health and safety procedures. The role supports the Operations Manager in delivering excellent customer service, operational efficiency, and a positive team culture. The role will include working early morning, late evenings and weekends on a rota basis.
About You
The successful candidate will have previous experience in a supervisory role in which they handled staff effectively to achieve results. Understanding the importance of Health and Safety in the leisure industry is essential and the candidate should have the ability to deliver a high‑quality service with minimum supervision. The post‑holder will also be adaptable & flexible and will have the ability to deal with customers and their queries and concerns with tact, diplomacy and kindness. Knowledge of integrated management systems and experience of computerised leisure management systems are essential. A First Aid Certificate and National Pool Lifeguard Qualification or equivalent are desirable. An enhanced DBS check will be required for this role.
What’s in it for you?
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self‑sustaining, well‑managed and customer service focused business.
How To Apply
To apply, please upload a CV and cover letter outlining why you would be a suitable candidate for the role. If you would like to discuss this role further, please contact Ricky Trainor, Facilities Manager. We reserve the right to close this vacancy early if a suitable candidate is identified.
Senior Duty Manager in Guildford employer: University of Surrey
Contact Detail:
University of Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Duty Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Surrey on LinkedIn. A friendly chat can give you insider info about the culture and expectations, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams and handled challenging situations. This will demonstrate that you're the proactive and self-motivated candidate they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Senior Duty Manager in Guildford
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your supervisory experience and any relevant qualifications, like your First Aid Certificate. Tailor it to showcase how your skills align with the Senior Duty Manager role.
Write a Personalised Cover Letter: Don’t just send a generic cover letter. Use this opportunity to express why you’re passionate about the role and how you can contribute to the team at Surrey Sports Park. Mention specific experiences that demonstrate your ability to deliver high-quality service.
Showcase Your Health and Safety Knowledge: Since health and safety is crucial in this role, make sure to mention any relevant experience or training you have in this area. It’ll show us that you understand the importance of maintaining a safe environment for everyone.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at University of Surrey
✨Know Your Stuff
Make sure you understand the role of a Senior Duty Manager inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around health and safety procedures. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your previous supervisory roles where you effectively managed staff and achieved results. Think about times when you dealt with customer queries or concerns with tact and diplomacy. This will demonstrate your ability to lead a team and maintain a positive culture.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges or customer service issues. Practice how you would handle these scenarios, focusing on your problem-solving skills and ability to deliver high-quality service under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask about the team culture or the future goals of Surrey Sports Park. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.