At a Glance
- Tasks: Support AV technology in teaching spaces and events, ensuring smooth operations.
- Company: Join the University of Surrey, a vibrant community dedicated to education and research.
- Benefits: Enjoy up to 40 days holiday, travel perks, and access to leisure facilities.
- Other info: Inclusive environment encouraging diverse applicants and offering great career growth.
- Why this job: Be part of a dynamic team enhancing learning experiences with cutting-edge technology.
- Qualifications: No specific qualifications required; just a passion for tech and helping others.
The predicted salary is between 25000 - 32000 £ per year.
As part of our continued investment in high-quality teaching, learning and digital services, the University of Surrey is seeking a Junior AV Technician. This user-facing role supports audio-visual, video conferencing, lecture capture and teaching technology services across teaching spaces, meeting rooms and event spaces. Working within IT Services, you will help staff, students and visitors use technology confidently and effectively, responding to support requests, troubleshooting issues and supporting hybrid teaching and events.
Role & Responsibilities
The Junior AV Technician works collaboratively with AV & IT colleagues, suppliers and University stakeholders to deliver reliable, customer-focused AV and teaching technology support. The post holder will support day-to-day service delivery by preparing, operating and demonstrating AV equipment, diagnosing routine and less-routine issues, maintaining accurate records and escalating complex or unresolved problems where needed.
Responsibilities include:
- Provide a broad range of AV, video conferencing, lecture capture and teaching technology support across teaching spaces, meeting rooms and event spaces, ensuring services are delivered to agreed quality standards.
- Receive, prioritise and respond to support requests through telephone, email, face-to-face contact and the IT service management tool, arranging immediate work priorities in response to operational needs.
- Diagnose and resolve routine and less-routine AV hardware, software, connectivity and configuration issues, using established procedures and escalating complex or unresolved issues to senior colleagues as appropriate.
- Prepare, operate and demonstrate AV and teaching technology equipment for staff, students and visitors, providing practical guidance on correct use and helping users access available services effectively.
- Support hybrid teaching, video-conference events, portable AV equipment bookings, routine equipment checks, asset records, small-scale installations and upgrades in line with agreed requirements.
The IT Services team at Surrey is plugged in to the whole University, and our work underpins the University’s strategy. We provide the digital foundations that enable teaching, learning, research and professional services to thrive, improving user experience and helping increase our research impact.
It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.
What’s in it for you?
We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.
Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:
- Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
- Travel & Family benefits including season ticket loans, cycle to work scheme and on-site childcare
- Access to on-site leisure facilities at discounted rates
In return we offer a generous pension, relocation assistance where appropriate, flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.
The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.
Junior AV Technician in Guildford employer: University of Surrey
The University of Surrey is an exceptional employer, fostering a vibrant and inclusive work culture that prioritises innovation and collaboration. With a commitment to employee development and a focus on impactful research, staff have access to numerous growth opportunities and resources to advance their careers. Located in a dynamic academic environment, the university not only supports meaningful contributions to cutting-edge research but also encourages a sense of community among its diverse workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Junior AV Technician in Guildford
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from University of Surrey!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at University of Surrey, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like University of Surrey.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Junior AV Technician in Guildford
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at University of Surrey, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at University of Surrey.
How to prepare for a job interview at University of Surrey
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
