At a Glance
- Tasks: Manage IT operations and support digital transformation at the University of Surrey.
- Company: Join a leading university committed to innovation and inclusivity.
- Benefits: Enjoy competitive salary, generous holiday, and family-friendly perks.
- Other info: Be part of a diverse team driving positive change in education.
- Why this job: Make a real impact by enhancing IT services for students and staff.
- Qualifications: Experience in IT management and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
As part of an exciting digital transformation, the University of Surrey is seeking an IT Business Operations Manager to support the IT Executive team with the day‑to‑day operation of the IT Service. This role will manage Business Partnership Management and Finance & Resources, enabling IT Services to better define a strategic approach to understanding and delivering the IT requirements of internal stakeholders to deliver enhanced value.
Responsibilities
- You will ensure that there are systems and processes in place to provide efficient and effective management of finances and resources and will provide administration support to the IT Executive team covering budget management and planning.
- The role will serve as the key liaison between IT Services and academic/professional service units, fostering strong relationships and supporting their success in IT and digital initiatives.
- Utilising broad experience and in‑depth specialist knowledge, act as the primary liaison between IT Services and academic/professional service units, building strong relationships and supporting them to succeed in their IT and Digital enablement.
- Represent the university's service needs by translating business needs into IT service requirements, ensuring alignment of technology solutions with strategic objectives, and serving as a point of escalation for stakeholders.
- Drive service improvement initiatives by pre‑empting customer needs, through detailed operational analysis or by gathering user feedback, and championing changes to identify opportunities and enhance user satisfaction and operational efficiency.
- Establish, monitor and report on KPI's to track transformation outcomes.
- Working with the IT Service Desk Lead, oversee communications and engagement activities from IT Services, ensuring timely, transparent, and audience‑appropriate information flow to all university communities, including service updates, change notifications, incident communications, and develop and maintain communication materials such as service updates, newsletters, executive summaries and stakeholder briefings.
Benefits
- Competitive Salary
- Market leading Pension
- Up to 40 days holiday: 25 days annual leave + 7 University Days + Bank Holidays
- Travel & Family benefits including subsidised rail fare, cycle‑to‑work scheme and on‑site childcare
- Access to on‑site leisure facilities at discounted rates
Diversity and Inclusion
The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under‑represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.
IT Business Operations Manager in Guildford employer: University of Surrey
The University of Surrey is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the IT sector. With a commitment to employee growth, competitive salaries, and generous benefits such as up to 40 days of holiday and access to on-site leisure facilities, the university prioritises the well-being and development of its staff. Located in a vibrant academic community, this role not only provides meaningful engagement with diverse stakeholders but also supports a culture of inclusivity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Operations Manager in Guildford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what University of Surrey values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges University of Surrey might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at University of Surrey!
✨Direct Apply to University of Surrey
Let's not forget to apply directly through the University of Surrey website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Business Operations Manager in Guildford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at University of Surrey.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at University of Surrey. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at University of Surrey
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
