At a Glance
- Tasks: Welcome customers, manage bookings, and assist with climbing wall operations.
- Company: Surrey Sports Park, a hub for sport and wellness in Surrey.
- Benefits: Free gym membership, holiday pay, pension contributions, and trade discounts.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a vibrant team and make a difference in the community while enjoying climbing.
- Qualifications: Strong customer service skills and ability to handle physical tasks.
The predicted salary is between 20000 - 25000 £ per year.
Surrey Sports Park are looking for a friendly, organised, and proactive Receptionist to join our climbing wall team. As the first point of contact for customers, you will play a key role in providing excellent customer service while supporting the day-to-day operation of the facility.
Alongside standard reception duties, you will assist with various operational and maintenance tasks around the climbing wall, helping to ensure the centre remains safe, clean, and welcoming for all visitors.
Key responsibilities include:
- Reception and Customer Service – welcoming customers and visitors to the climbing wall, answering telephone and email enquiries, processing bookings, taking payments, and assisting customers with registrations, inductions and other enquiries.
- Administration – Assisting with organising staff rotas, supporting management with admin tasks, monitoring and replenishing office supplies, keeping reception records and documentation up to date.
- Facility Operations and Maintenance – Maintaining a clean, tidy and organised reception area and workspace, assisting with general facility housekeeping, support the climbing team with wall preparation and cleaning.
- Health & Safety – Follow company health and safety procedures, maintaining a safe environment for staff and customers.
About you:
We’re looking for someone with excellent customer service and communication skills, strong organisational and time-management skills, confidence using booking systems, computers, and telephone systems. You will have the ability to work independently and as part of a team, and be a reliable, proactive and flexible worker.
Ability to undertake physical tasks, including lifting and moving climbing holds & equipment, is essential, while previous experience in reception, customer service or admin roles is desirable.
Our offer includes:
- Free Full Access membership at Surrey Sports Park
- Industry-standard holiday and pension contributions
- Varied and supportive work environment
- Trade discounts with selected suppliers for climbing equipment
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community.
Climbing Receptionist in Guildford employer: University of Surrey
The University of Surrey is an exceptional employer, fostering a vibrant and inclusive work culture that prioritises innovation and collaboration. With a commitment to employee development and a focus on impactful research, staff have access to numerous growth opportunities and resources to advance their careers. Located in a dynamic academic environment, the university not only supports meaningful contributions to cutting-edge research but also encourages a sense of community among its diverse workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Climbing Receptionist in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Surrey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Surrey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Climbing Receptionist in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Surrey:Your cover letter is your chance to shine! Tell us why you want to work at University of Surrey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Surrey!
How to prepare for a job interview at University of Surrey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
