At a Glance
- Tasks: Coordinate campus safety incidents and support the Campus Safety Team.
- Company: University of Surrey, committed to a safe and inclusive environment.
- Benefits: Generous leave, pension contributions, travel benefits, and access to leisure facilities.
- Other info: Join a diverse team dedicated to collaboration and personal development.
- Why this job: Make a real difference in ensuring safety and support for the university community.
- Qualifications: Strong communication skills, calm under pressure, and a full driving licence.
The predicted salary is between 30000 - 40000 £ per year.
At the University of Surrey, safety isn’t just about alarms and procedures — it’s about people. As part of our Campus Safety Team, you’ll play a key role in creating a safe, supportive and welcoming environment for our students, staff and visitors. From busy lecture days to quiet nights on campus, your work helps ensure that learning, living and recreation can happen confidently and securely. We’re looking for someone calm, compassionate and confident — someone who understands that behind every call or incident is a person who may need reassurance, guidance or support.
The Role
Working within our dedicated Control Room, you’ll be the central point for incident coordination across campus. You’ll liaise closely with the Campus Manager, deploy officers when required, and ensure that incidents are managed in a timely, proportionate and professional way. But this role is about more than monitoring systems — it’s about judgement, communication and care.
You Will
- Act as the central hub for alarms, CCTV and site systems
- Communicate clearly and calmly via phone and radio, identifying key information quickly
- Support and direct Campus Safety Officers to incidents
- Make informed decisions, balancing safety, welfare and proportionality
- Record incidents accurately and ensure compliance with health & safety procedures
- Work collaboratively with colleagues and external partners, including Surrey Police
About You
- Remain calm under pressure
- Have strong communication skills
- Can prioritise effectively and think clearly in developing situations
- Understand the importance of welfare and safeguarding
- Work well as part of a team
- Are confident using systems and technology
A full, current manual driving licence is essential, along with a willingness to undertake an enhanced DBS check and work within a 24/7 shift rota.
What’s in it for you?
Our beautiful, leafy campus offers green spaces, a picturesque lake and a real sense of community. You’ll be part of a university dedicated to life‑changing education and research, working in an environment that values collaboration, respect and development.
Alongside This, We Offer
- 19 days annual leave + 7 University days + Bank Holidays
- Generous employer pension contribution
- Travel & family benefits including subsidised rail fares, cycle to work scheme and on‑site childcare
- Access to world‑class leisure facilities at discounted rates
- On‑site parking, cafés and restaurants
- Ongoing training and development opportunities
The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under‑represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.
Campus Safety control room operative in Guildford employer: University of Surrey
The University of Surrey is an exceptional employer, offering a supportive and inclusive work environment where your contributions directly impact the safety and well-being of our vibrant campus community. With a strong focus on employee development, generous benefits including extensive leave, pension contributions, and access to world-class facilities, you will thrive in a culture that values collaboration and respect. Join us in creating a safe and welcoming atmosphere for students, staff, and visitors while enjoying the beauty of our picturesque campus.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Safety control room operative in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Surrey through LinkedIn or campus events. They can give you insider info on the role and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to safety and communication. Think about scenarios where you had to stay calm under pressure and how you handled them — these stories will show you're the right fit for the Campus Safety Team.
✨Tip Number 3
Show your passion for safety and community! During your interview, express why creating a safe environment matters to you. This will resonate with the hiring team and demonstrate that you’re not just looking for any job, but this specific one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the University of Surrey's Campus Safety Team.
We think you need these skills to ace Campus Safety control room operative in Guildford
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share experiences where you've helped others or provided support in challenging situations. This role is all about people, so we want to know how you connect with them.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Highlight Your Teamwork Skills:This role involves working closely with others, so make sure to highlight your teamwork skills. Share examples of how you've collaborated with colleagues or partners in the past. We love seeing how you contribute to a team environment!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at University of Surrey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Campus Safety Control Room Operative. Familiarise yourself with the key tasks like incident coordination, communication protocols, and the importance of welfare and safeguarding. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires clear and calm communication, prepare examples from your past experiences where you've effectively communicated under pressure. Think about situations where you had to provide reassurance or guidance, as these will resonate well with the interviewers.
✨Demonstrate Calmness Under Pressure
Interviews can be nerve-wracking, but it's essential to show that you can remain calm in stressful situations. Practice answering questions in a composed manner, and consider using the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing challenging scenarios.
✨Highlight Teamwork and Collaboration
This role involves working closely with colleagues and external partners, so be ready to discuss your teamwork experiences. Share specific examples of how you've collaborated with others to achieve a common goal, and emphasise your ability to support and direct team members effectively.
