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For Companies At a Glance
- Tasks: Provide excellent customer service and support at Surrey Sports Park.
- Company: Join the University of Surrey, a leading global educational institution.
- Benefits: Flexible part-time hours, great experience in a vibrant community.
- Why this job: Be part of a dynamic team making a difference in student wellbeing.
- Qualifications: Strong communication skills and a proactive attitude required.
- Other info: Perfect for students looking to gain valuable work experience.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.
We are ambitious and have a bold vision of what we want to achieve – shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.
Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
The role
An opportunity has arisen within the Front of House team for a proactive, self-motivated and highly organised individual to join our team at Surrey Sports Park.
The post holder will need to have the ability to think independently, problem solve and possesses excellent communication skills. There will be a wide range of external and internal enquiries to deal with, therefore comprehensive knowledge of all areas of Surrey Sports Park will be integral to performing this role successfully, as well as a desire to deliver excellent customer care and service.
In addition, the post holder will be able to demonstrate excellent organisational and administration skills, along with adaptability, openness to change and personal motivation in all aspects of their work.
This role is offered on a part time basis (around 20 hours per week).
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business.
How To Apply
If you would like to discuss this role further please contact Mollie Kimpton on
Please apply online on the University website with a CV and supporting statement. The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as \”Please see attached CV\” will not be considered acceptable.
Please note CVs cannot be accepted without a completed application form.
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Front of House Advisor employer: University of Surrey
Contact Detail:
University of Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Advisor
✨Tip Number 1
Get to know the University of Surrey and Surrey Sports Park inside out! Familiarise yourself with their services, events, and community initiatives. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with a variety of enquiries, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges effectively. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! Make sure your CV and supporting statement are tailored to highlight how you meet the selection criteria. A well-crafted application can make all the difference in landing that Front of House Advisor role!
We think you need these skills to ace Front of House Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your skills and experiences align with what they're looking for, so make sure you understand the key responsibilities and requirements.
Craft a Strong Supporting Statement: This is your chance to shine! Make sure to address each selection criterion in your supporting statement. We recommend providing specific examples from your experience that demonstrate how you meet these criteria. Don't just say you have the skills; show us!
Keep it Professional but Personal: While we want you to be professional, don’t be afraid to let your personality shine through. Use a friendly tone and express your enthusiasm for the role and the University of Surrey. We love seeing genuine passion in applications!
Apply Through Our Website: Make sure to submit your application through the University of Surrey's website. It’s super important to follow the application process as outlined, including submitting your CV and supporting statement together. We can’t wait to see your application!
How to prepare for a job interview at University of Surrey
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Surrey Sports Park and its offerings. Familiarise yourself with the facilities, services, and any recent news or events. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Front of House Advisor, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to engage effectively with a diverse range of people.
✨Demonstrate Problem-Solving Abilities
Think of a couple of scenarios where you had to think on your feet or solve a problem quickly. Be ready to share these examples during the interview. Highlighting your proactive approach and ability to adapt to changing situations will show that you're the right fit for this dynamic role.
✨Craft a Compelling Supporting Statement
Don't underestimate the power of your supporting statement! Make sure it directly addresses each selection criterion outlined in the job description. Use specific examples from your experience to illustrate how you meet these criteria. A well-crafted statement can set you apart from other candidates and is crucial for your application.
