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For Companies At a Glance
- Tasks: Join our Student Helpline team, assisting prospective students via email, phone, and live chat.
- Company: The University of Sunderland is a top 50 UK university with a vibrant, inclusive culture.
- Benefits: Enjoy 31 days annual leave, pension scheme, discounts on fitness, and exclusive retail offers.
- Why this job: Make a positive impact on student recruitment while working in a supportive, friendly environment.
- Qualifications: Team player with customer-focused attitude, strong planning skills, and attention to detail required.
- Other info: Applications close on 4th August; interviews on 12th August.
The predicted salary is between 28800 - 43200 £ per year.
About The University Of Sunderland
The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We\’re proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.
The University of Sunderland is in an exciting phase of its development with a new vision and redefined strategic ambitions designed to take advantage of the ever-changing higher education landscape at home and overseas.
About The Role
We\’re looking for someone to join our thriving Student Helpline team, providing information to people enquiring about studying at the University of Sunderland. This role is key in nurturing prospective students through their journey from interest through to application and enrolment.
You\’ll communicate with prospective students across a range of channels including email, telephone, and online live chat, while you will also be involved in Customer Relationship Management activities, wider marketing campaigns and reporting on the topics, patterns, trends, and volume of enquiries. We see this role as vitally important in projecting the University\’s friendly, inclusive brand to the public while positively impacting student recruitment.
We’d love to see what you have to offer our enterprising and innovative University; in return you will get to join a fantastic team. We’re a great place to work, with an excellent range of benefits.
What You Can Bring
The successful candidate will be used to working effectively as part of a team with a customer-focused attitude and an understanding of customer communication channels. Planning and organisation skills are an essential part of this role, along with a strong attention to detail.
What We Can Offer You
Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.
- Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
- Enrolment into our pension scheme, ensuring your financial security for the future.
- Access to our “My Lifestyle Benefits Platform”, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
- Your health and well-being are important to us. That\’s why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being.
- Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.
Equality, diversity & inclusion
We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society.
Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.
Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.
The closing date for applications is Monday 4th August (23.59 GMT).
Interviews for this role are likely to be held on Tuesday 12th August.
For any informal enquiries please contact, andrea.carl@sunderland.ac.uk or emma.collins@sunderland.ac.uk. #J-18808-Ljbffr
Customer Relationship Management (CRM) & Helpline Assistant employer: University of Sunderland Pakistan Regional Office
Contact Detail:
University of Sunderland Pakistan Regional Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management (CRM) & Helpline Assistant
✨Tip Number 1
Familiarise yourself with the University of Sunderland's values and mission. Understanding their commitment to inclusivity and student support will help you align your responses during interviews, showcasing how you can contribute to their friendly and inclusive brand.
✨Tip Number 2
Practice your communication skills across different channels. Since the role involves engaging with prospective students via email, phone, and live chat, being comfortable and articulate in these formats will set you apart from other candidates.
✨Tip Number 3
Research common customer queries related to university applications and enrolment. Being prepared with insightful answers will demonstrate your proactive approach and understanding of the student journey, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of the University of Sunderland. Engaging with them can provide valuable insights into the work culture and expectations, helping you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Relationship Management (CRM) & Helpline Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Relationship Management (CRM) & Helpline Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting prospective students and your understanding of customer communication channels. Use specific examples from your past experiences to demonstrate your customer-focused attitude and teamwork skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that involved customer service, CRM activities, or communication with diverse audiences. Be sure to include any relevant achievements or metrics that showcase your effectiveness in these areas.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at University of Sunderland Pakistan Regional Office
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a CRM & Helpline Assistant. Be prepared to discuss how your skills and experiences align with nurturing prospective students and managing customer relationships.
✨Showcase Communication Skills
Since this role involves communicating with prospective students through various channels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether via email, phone, or live chat.
✨Demonstrate Teamwork
The University values teamwork, so be ready to share experiences where you've successfully collaborated with others. Highlight your customer-focused attitude and how you contribute to a positive team environment.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss instances where your meticulousness has made a difference, whether in planning, organisation, or reporting. This will show that you can handle the responsibilities effectively.
