At a Glance
- Tasks: Be the friendly face of the university, providing top-notch customer service to students and visitors.
- Company: Join a values-driven organisation dedicated to enhancing student experiences.
- Benefits: Enjoy generous leave, flexible working, and discounts at local amenities.
- Other info: Great opportunities for personal and professional growth in a dynamic team.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in busy customer service roles.
The predicted salary is between 24522 - 25249 £ per year.
Hours: Permanent, part time, 22.2 hours per week (0.6 FTE). Shift Pattern - Monday, Thursday, Friday 8:45-5pm
Salary: Band 1 (non-negotiable), £24,522 to £25,249 per annum, pro rata (pay award pending)
About The Post
The Student Life Assistants are the dynamic and welcoming first point of contact and public face of the University providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications, the team provide a wide range of information and guidance. Student Life Assistants will have excellent communication and interpersonal skills. They will deliver accurate, inclusive, and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.
About The Team
The Directorate of Student Life enhances the student experience of all learners by providing support, resources, and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare-focused services underpin a supportive, safe, and enriching environment which meets the expectations of stakeholders. The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance, and support.
About You
You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service.
Benefits
- Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
- Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
- Flexible working, including family friendly policies.
- Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
- Staff discounts at a number of local amenities in Ipswich.
- Discounted membership at Adastral Park Leisure and Sports.
- Access to a range of high-quality learning and development opportunities.
- Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice.
- Employee Assistance Programme (EAP).
- Staff recognition annual awards.
We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.
Student Life Assistant in Ipswich employer: University of Suffolk
The University of Suffolk is an excellent employer, offering a supportive and collaborative work environment that values discretion and strong communication skills. As a part-time Professional Assistant, you will have the opportunity to contribute to impactful research and knowledge exchange initiatives while enjoying flexible working hours and a competitive salary. The university fosters employee growth through professional development opportunities and encourages a culture of inclusivity and innovation.
