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- Tasks: Monitor student attendance and engagement, providing support and interventions as needed.
- Company: Join the University of Suffolk, a hub for academic success and student wellbeing.
- Benefits: Enjoy flexible working, generous leave, staff discounts, and wellbeing programmes.
- Why this job: Make a real impact on student success in a supportive, collaborative environment.
- Qualifications: A Level 4 qualification or equivalent experience; proficiency in Microsoft Office required.
- Other info: This role is not eligible for visa sponsorship; applications from diverse backgrounds are encouraged.
The predicted salary is between 24600 - 28800 £ per year.
Permanent, full time, 37 hours per week (1.0 FTE)
Band 3 – £28,778 to £32,080 per annum
About The Post
Are you a proactive and analytical administrator who enjoys working with data to make a difference? We are seeking an Attendance Monitoring Administrator to join our dedicated Registry Services Directorate at the University of Suffolk.
This pivotal role supports the academic success and wellbeing of our students by tracking attendance, identifying engagement risks, and leading timely interventions. You will work with students and colleagues across the institution to ensure compliance with university policies and external regulatory requirements.
If you’re a confident communicator who thrives in a data-led, student-focused environment—this could be the perfect role for you.
Key Duties and Responsibilities:
In this important role, you will:
- Monitor attendance data across the Ipswich Campus and London Centre, identifying trends, risks and patterns of disengagement.
- Provide early intervention by supporting and conducting attendance-related meetings and putting in place attendance agreements with students.
- Offer accurate advice and guidance to students, including those facing challenges with engagement or personal circumstances.
- Handle sensitive conversations, addressing poor attendance behaviours with confidence and compassion.
- Apply and uphold attendance monitoring measures tailored to groups with specific compliance needs—such as apprentices, UKVI-sponsored students, and PGR students.
- Contribute to wider retention strategies by collaborating with student administration, student life, and academic teams.
- Support key university activities such as registration and induction, including undertaking right-to-study checks.
- Support continuous improvement of data quality and administrative processes across the team.
- Comply with all university policies including data protection, safeguarding, and health & safety.
About The Team
The Registry Services Directorate is at the heart of the University’s academic infrastructure, coordinating core processes that support the student journey from enrolment through to graduation.
As part of the Student Administration team, you’ll be joining a forward-thinking and student-centred group that values collaboration, flexibility and continuous improvement. Our work ensures regulatory compliance, institutional efficiency, and—most importantly—student success.
About You
Are you detail-oriented, organised, and passionate about supporting students to thrive?
We are looking for someone who is:
- Data-savvy and confident using digital systems to monitor student activity and engagement.
- Resilient and empathetic, able to hold challenging conversations in a supportive manner.
- Highly organised, with excellent time management and communication skills.
- A natural collaborator who works effectively across teams and understands when to escalate issues appropriately.
You’ll also bring:
- A Level 4 qualification or equivalent relevant experience (a higher education qualification is desirable).
- Proficiency in Microsoft Office and student record systems.
- An understanding of the student lifecycle and/or experience working in a university or regulated environment.
- A strong commitment to inclusivity, accountability, and professional development.
If you\’re ready to contribute to student success and play a key role in shaping the University of Suffolk\’s approach to engagement and retention, we’d love to hear from you.
Benefits
- Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
- Agile and flexible working, including family friendly policies.
- We ffer a competitive pension scheme through USS.
- Staff discounts at a number of local amenities.
- Discounted membership at various Ipswich Fit sites: unlimited access to gyms, swimming lanes, fitness classes and discounted racket sports.
- We offer discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice.
- Wellbeing programmes.
- Staff recognition annual awards.
Closing Date: Friday 29 August 2025
Interview Dates: Wednesday 11 or Thursday 12 September 2025
For an informal discussion about the role, please contact: Helen Smith, Student Journey Administration Officer, H.Smith4@uos.ac.uk
Please see the Job Application Guidance to support your application.
Please be aware that this post is not eligible for visa sponsorship.
We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.
We believe sustainability is fundamental to our culture and our business as usual working practice, and are commitment to the United Nations Sustainable Development Goals (SDGs), whilst actively addressing resource usage and climate and biodiversity degradation. We are seeking passionate individuals who share this commitment, aligning with our strategic initiatives and procedures to drive positive change and contribute to a more sustainable future. #J-18808-Ljbffr
Attendance Monitoring Administrator employer: University of Suffolk
Contact Detail:
University of Suffolk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendance Monitoring Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Attendance Monitoring Administrator role. Understanding how to monitor attendance data and identify trends will help you demonstrate your analytical skills during the interview.
✨Tip Number 2
Prepare examples of how you've successfully handled sensitive conversations in the past. This role requires empathy and resilience, so showcasing your experience in supporting students or colleagues through challenges will be beneficial.
✨Tip Number 3
Research the University of Suffolk's policies on student engagement and retention strategies. Being knowledgeable about their approach will allow you to align your answers with their values and show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Network with current or former employees of the Registry Services Directorate if possible. Gaining insights into the team culture and expectations can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Attendance Monitoring Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Attendance Monitoring Administrator. Emphasise your data management abilities, communication skills, and any experience in a university or regulated environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of the importance of attendance monitoring. Mention specific examples of how you've used data to drive positive outcomes in previous roles.
Highlight Relevant Qualifications: Clearly state your qualifications, especially if you have a Level 4 qualification or equivalent experience. If you have experience with student record systems or Microsoft Office, make sure to include that as well.
Showcase Your Soft Skills: In your application, highlight your resilience, empathy, and organisational skills. Provide examples of how you've successfully managed challenging conversations or collaborated across teams to achieve common goals.
How to prepare for a job interview at University of Suffolk
✨Show Your Data Savvy
As an Attendance Monitoring Administrator, you'll be working with data daily. Be prepared to discuss your experience with data analysis and any tools you've used. Highlight specific examples where your data skills made a difference in previous roles.
✨Demonstrate Empathy and Communication Skills
This role involves sensitive conversations with students about attendance. Prepare to showcase your ability to handle challenging discussions with compassion. Think of examples where you've successfully supported someone through a difficult situation.
✨Understand the Student Lifecycle
Familiarise yourself with the student lifecycle and how it relates to engagement and retention. Be ready to discuss how your understanding can contribute to the university's goals. This shows that you are not just data-driven but also student-focused.
✨Prepare for Team Collaboration Questions
Collaboration is key in this role. Think of instances where you've worked effectively within a team or escalated issues appropriately. Be ready to explain how you can contribute to a positive team environment at the University of Suffolk.
