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- Tasks: Support IT systems, install software, and assist with hardware issues across campus.
- Company: Join a dynamic Faculty IT Helpdesk team dedicated to excellent service.
- Benefits: Gain hands-on experience, develop skills, and enjoy a flexible work environment.
- Why this job: Make a difference in academic settings while enhancing your tech skills.
- Qualifications: Experience in IT support and knowledge of Windows 11 and Office 365 required.
- Other info: Collaborative team atmosphere with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Based in our Faculty IT Helpdesk and working around the campus, you will be providing support on a wide range of day-to-day IT matters, including installation of PC software and hardware, AV support, general fault finding, administering user accounts and permissions, along with IT asset record administration.
You will have excellent communication and customer facing skills, working closely with Faculty staff to ensure IT equipment is properly supported in their teaching and research activity.
The successful applicant will also have experience of working in an IT support environment, experience of providing 1st/2nd line software and hardware support for MS Windows systems and detailed knowledge of the latest W11 OS and Office 365 cloud solutions.
The successful applicant will join a team of specialists who are responsible for managing Faculty IT systems and supporting academic colleagues in the use of technology. A flexible approach to work is required with the team providing excellent customer satisfaction and a high quality of service.
IT Technician (785242) employer: University of Strathclyde
Contact Detail:
University of Strathclyde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (785242)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Faculty and its IT Helpdesk. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your tech talk! Brush up on your knowledge of MS Windows systems and Office 365. Be ready to discuss your experience with 1st/2nd line support and any specific challenges you've faced. This will demonstrate your expertise and confidence in handling IT issues.
✨Tip Number 3
Show off your customer service skills! Since you'll be working closely with Faculty staff, think of examples where you've provided excellent support in the past. Highlight your communication skills and how you’ve resolved issues effectively to keep users happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. So, hit that APPLY button and let’s get you started on this exciting journey!
We think you need these skills to ace IT Technician (785242)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with MS Windows systems and Office 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Remember, we love a good story, so share your journey in the tech world!
Show Off Your Communication Skills: Since this role involves working closely with Faculty staff, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle customer interactions and resolve issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that APPLY button and let’s get started!
How to prepare for a job interview at University of Strathclyde
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows systems, especially W11, and Office 365. Be ready to discuss specific software and hardware issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since you'll be working closely with Faculty staff, it's crucial to demonstrate your excellent communication and customer-facing skills. Prepare examples of how you've successfully supported users in previous roles, focusing on your ability to explain technical concepts in a simple way.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific IT issue or support request. Think through common problems you’ve encountered and how you resolved them, as this will highlight your critical thinking and troubleshooting abilities.
✨Flexibility is Key
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in your previous roles. Share examples where you had to shift priorities or take on new tasks to meet team goals, showcasing your willingness to go the extra mile for customer satisfaction.
