At a Glance
- Tasks: Assist with library and IT enquiries, providing top-notch customer service.
- Company: Join a vibrant academic environment at the Andersonian Library.
- Benefits: Competitive salary, part-time hours, and a supportive team atmosphere.
- Other info: Opportunities for growth in a continuously improving service.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Experience in library or IT support and strong customer service skills.
Salary range: £28,031 - £30,378 pro rata
FTE: Range of part-time, term-time posts available
Term: Open
Closing date: 2 September 2026
DIRECT APPLICATIONS - NO AGENCIES PLEASE
Information Services (IS) is seeking to appoint Weekend Senior IS Assistants with established library, IT and customer service skills. Information Services is responsible for IT and Library services, and within IS Customer Services, provide a central information hub in the Library to address Library & IT enquiries, to support customers in their use of any aspect of the Digital Infrastructure of the University and to address the wide variety of issues that students and academic staff face daily in a Higher Education setting.
Applicants should have experience of working in a library, information or IT support service in a customer-facing role, and a proven ability to deal with a variety of enquiries from University students, staff and visitors. The role is based within the Andersonian Library, a busy and vibrant academic environment where a broad variety of enquiries are presented. Knowledge and experience of library circulation, online services and software packages including Microsoft Office and Outlook will be of benefit, alongside knowledge and understanding of wider University processes, procedures and systems.
The postholder will join the IS Enquiries team, part of the Customer Services division of Information Services. The team offers an excellent enquiry service directly to the customer, and collaborates with colleagues throughout the Library, Information Services and the University. The ability to resolve problems on receipt or to distinguish the need for onward referral of enquiries is key to the role.
You will have a good general education to HNC / HND level, or equivalent working experience. Library & Information Resources has a strong ethos of continuous improvement, and has been Customer Service Excellence (CSE) accredited since 2019.
Interviews are scheduled to take place on 8 September 2026. For informal enquiries, please contact Gillian Devine, IS Enquiry Services Manager.
Weekend Senior IS Assistant (845276) in Glasgow employer: University of Strathclyde
As a Weekend Senior IS Assistant at the Andersonian Library, you will be part of a dynamic team dedicated to providing exceptional customer service in a vibrant academic environment. The university fosters a culture of continuous improvement and professional development, offering employees opportunities to enhance their skills while contributing to a supportive community that values collaboration and innovation. With a commitment to excellence and a focus on employee growth, this role provides a meaningful and rewarding experience for those passionate about library and IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Senior IS Assistant (845276) in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Strathclyde and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Strathclyde and let us see your personality shine through!
We think you need these skills to ace Weekend Senior IS Assistant (845276) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Strathclyde.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Strathclyde and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Strathclyde
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Strathclyde.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Strathclyde will surely appreciate.
