At a Glance
- Tasks: Lead a dynamic team in delivering exceptional retail catering services.
- Company: Join the University of Strathclyde's vibrant Catering Management team.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Other info: Flexible work pattern with opportunities for personal and team development.
- Why this job: Make a real difference by exceeding customer expectations every day.
- Qualifications: Experience in leading teams in retail or catering environments is preferred.
The predicted salary is between 25000 - 30000 £ per year.
The University of Strathclyde seeks to appoint a Retail Team Leader as part of the Catering Management team leading the Retail section of the Catering department.
Friendly, positive and motivational in nature, you will be a ‘people person’ who finds it easy to get on with everyone.
You will be passionate about delivering retail catering services that exceed customer expectations.
You will be responsible for the day to day leading of food and beverage staff within an assigned area of responsibility and to help maintain agreed service standard levels.
Your responsibilities will see you oversee the outlets ensuring that customers are looked after, deliveries are worked quickly and outlet routines are completed to maintain a safe, clean and tidy environment.
Your team and customers will depend upon you to do your job to the best of your ability at all times.
You will be a people-orientated person, who can train and develop the team to achieve their potential, despite not being co-located.
The ideal candidate will ideally have experience leading teams in a high street retail or higher education catering environment.
The normal hours for this full-time position are 35 per week and a flexible approach to a varied work pattern of 5 days over 7, including evenings and weekends, is essential.
Retail Team Leader in Glasgow employer: University of Strathclyde
The University of Strathclyde offers an inspiring work environment at the National Manufacturing Institute Scotland, where innovation and collaboration are at the forefront of our mission. Employees benefit from a strong commitment to professional development, a supportive culture that values diverse perspectives, and the chance to make a significant impact on the future of manufacturing in Scotland. Join us to be part of a pioneering team dedicated to driving meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like University of Strathclyde, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like University of Strathclyde!
We think you need these skills to ace Retail Team Leader in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at University of Strathclyde, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at University of Strathclyde and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show University of Strathclyde that you’re ready to jump in and contribute right away!
How to prepare for a job interview at University of Strathclyde
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
