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- Tasks: Support customers and coordinate with maintenance teams for efficient service delivery.
- Company: Join a dynamic Estates Services team focused on customer care.
- Benefits: Gain valuable experience in a supportive environment with flexible working hours.
- Other info: Opportunity to work in a collaborative setting with career growth potential.
- Why this job: Make a difference by enhancing customer experiences and ensuring smooth operations.
- Qualifications: Experience in Helpdesk roles, strong communication skills, and MS Office proficiency.
The predicted salary is between 25000 - 30000 £ per year.
Estates Services continually develops its enhanced customer relationship management strategy, encompassing its wide range of activities. You will be responsible for realising a customer care philosophy that ensures consistent support for our service users and you will interface between our customers and the various sections of the department, primarily the trades' operatives but also external contractors.
You will be required to work closely with the maintenance staff (Chargehands, Foremen and Supervisors) and assist them with providing data, performance measures and customer updates. You will be required to work closely with contractors clearing them for visits and managing their planned preventative maintenance tasks.
You will have significant experience of working in a Helpdesk function, within either a facilities management or construction environment, and the key to your success will be your ability to effectively communicate the technical details of repairs requests. You will possess exceptional interpersonal skills and be proficient in the use of MS Office and the maintenance and manipulation of records within a variety of databases including the current CAFM system.
You will be required to participate in a flexible rota that provides cover between the hours of 0800 till 1700 hours Monday to Friday over a 7-hour working day, 5 days per week.
Helpdesk Customer Service Representative (Contract) in Glasgow employer: University of Strathclyde
Contact Detail:
University of Strathclyde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Customer Service Representative (Contract) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management or construction sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or insights into potential job openings.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you’ve handled tricky situations in the past. We want you to showcase your exceptional interpersonal skills and technical know-how.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Helpdesk Customer Service Representative. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Helpdesk Customer Service Representative (Contract) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Helpdesk function, especially in facilities management or construction. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since you'll be interfacing with customers and contractors, it's crucial to demonstrate your exceptional interpersonal skills. Use examples in your application that show how you've effectively communicated technical details in the past.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly formatted. This reflects your ability to manage records and data accurately, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at University of Strathclyde
✨Know Your Customer Care Philosophy
Before the interview, take some time to understand what a customer care philosophy means for the company. Be ready to discuss how you can contribute to enhancing their customer relationship management strategy and provide examples from your past experiences.
✨Brush Up on Technical Communication
Since you'll be communicating technical details about repair requests, practice explaining complex concepts in simple terms. Think of scenarios where you've had to break down technical jargon for customers or colleagues and be prepared to share those examples.
✨Familiarise Yourself with MS Office and CAFM Systems
Make sure you're comfortable with MS Office and any CAFM systems you’ve used before. If you have experience with specific databases, mention them during the interview. It shows that you’re not just familiar but also ready to hit the ground running.
✨Demonstrate Your Interpersonal Skills
Prepare to showcase your exceptional interpersonal skills. Think of instances where you successfully resolved conflicts or improved customer satisfaction. Being able to convey your ability to work closely with maintenance staff and contractors will set you apart.