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- Tasks: Support customers and coordinate with maintenance teams to ensure smooth operations.
- Company: Join a dynamic team focused on enhancing customer relationships in estates services.
- Benefits: Flexible working hours, competitive pay, and opportunities for skill development.
- Other info: Work in a collaborative environment with opportunities for career advancement.
- Why this job: Make a real difference by improving customer experiences and supporting essential services.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Estates Services continually develops its enhanced customer relationship management strategy, encompassing its wide range of activities. You will be responsible for realising a customer care philosophy that ensures consistent support for our service users and you will interface between our customers and the various sections of the department, primarily the trades' operatives but also external contractors.
You will be required to work closely with the maintenance staff (Chargehands, Foremen and Supervisors) and assist them with providing data, performance measures and customer updates. You will be required to work closely with contractors clearing them for visits and managing their planned preventative maintenance tasks.
You will have significant experience of working in a Helpdesk function, within either a facilities management or construction environment, and the key to your success will be your ability to effectively communicate the technical details of repairs requests. You will possess exceptional interpersonal skills and be proficient in the use of MS Office and the maintenance and manipulation of records within a variety of databases including the current CAFM system.
You will be required to participate in a flexible rota that provides cover between the hours of 0800 till 1700 hours Monday to Friday over a 7-hour working day, 5 days per week.
Contract Support - Customer Service Advisor in Glasgow employer: University of Strathclyde
Contact Detail:
University of Strathclyde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support - Customer Service Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer service philosophy. Be ready to discuss how your experience aligns with their needs, especially in managing customer relationships and technical details.
✨Tip Number 3
Show off your skills! Bring examples of how you've used MS Office and managed databases in previous roles. This will demonstrate your proficiency and give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support - Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a Helpdesk role. We want to see how you've effectively communicated with customers and resolved their issues, so share specific examples that showcase your interpersonal skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's relevant. Remember, you’ll be communicating technical details, so practice making complex information easy to understand.
Tailor Your Application: Don’t just send out a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for candidates who understand our customer care philosophy and can demonstrate how they fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at University of Strathclyde
✨Know Your Customer Care Philosophy
Make sure you understand the customer care philosophy that the company promotes. Be ready to discuss how you can contribute to enhancing customer relationships and provide consistent support. Think of examples from your past experience where you’ve successfully managed customer interactions.
✨Brush Up on Technical Communication
Since you'll be interfacing between customers and technical staff, it’s crucial to communicate technical details clearly. Prepare to explain how you've effectively communicated repair requests or maintenance tasks in previous roles. Use simple language to describe complex issues.
✨Familiarise Yourself with MS Office and CAFM Systems
As proficiency in MS Office and CAFM systems is essential, make sure you’re comfortable discussing your experience with these tools. If you have specific examples of how you’ve used databases to manage records or track performance measures, bring those up during the interview.
✨Demonstrate Flexibility and Teamwork
The role requires working closely with various teams and managing a flexible rota. Be prepared to share instances where you’ve successfully collaborated with others or adapted to changing schedules. Highlight your ability to work well under pressure and maintain a positive attitude.