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- Tasks: Assist in leading the Hospitality section and manage daily operations.
- Company: Join the University of Strathclyde's dynamic Catering Services team.
- Benefits: Enjoy a competitive salary, flexible hours, and a vibrant work environment.
- Why this job: Be part of a growing team that values innovation and customer satisfaction.
- Qualifications: Experience in hospitality management is essential; passion for service is a must.
- Other info: Full-time role with evening and weekend shifts; interviews on 9 April 2025.
The predicted salary is between 32546 - 36130 £ per year.
Salary range: £32,546 - £36,130
FTE: 1.0 (35 hours per week)
Term: Open
Closing date: 31 March 2025
The University seeks to recruit an experienced Deputy Hospitality Operations Manager (DHOM) who has the passion and desire to assist the Hospitality Operations Manager (HOM) in leading the Hospitality section of the Catering department. Within the University of Strathclyde, Catering Services provide a range of food and drink services to the staff and corporate clients across the campus. Operations are varied including conference centre catering, delivered catering and VIP events such as weddings and university dinners. Catering Services is run as a commercial business on a self-funded basis and the Hospitality arm of the business generates approximately £2.1M per annum with further expansion activities planned.
The DHOM will have a key role in assisting the HOM with operational management and financial responsibilities, team development, health and safety and food hygiene focuses. We are looking for a positive and motivational person who is energetic and flexible with a proven track record of operating and aligning the business with customer needs. Driving continuous improvement and financial accountability will be key to ensure the provision of a first-class catering service that exceeds customer expectations.
The ideal candidate will currently operate at a managerial level in a higher education or commercial hospitality environment, with a track record of improving performance and results. The normal hours for this full-time position are 35 per week, 5 days over 7, including evenings and weekends. This post offers a 5% non-standard working hours allowance.
Interviews are scheduled to take place on 9 April 2025. For informal enquiries, please contact David Kerr, Hospitality Operations Manager at david.kerr@strath.ac.uk
Deputy Hospitality Operations Manager (696160) employer: University of Strathclyde
Contact Detail:
University of Strathclyde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Hospitality Operations Manager (696160)
✨Tip Number 1
Familiarise yourself with the University of Strathclyde's Catering Services. Understanding their operations, especially in areas like conference catering and VIP events, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your experience in managing teams and improving performance. Be ready to share specific examples of how you've driven continuous improvement in previous roles, as this aligns closely with what they're looking for.
✨Tip Number 4
Prepare questions that show your interest in the role and the department's future plans. Asking about their expansion activities or how they measure customer satisfaction can set you apart from other candidates.
We think you need these skills to ace Deputy Hospitality Operations Manager (696160)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Deputy Hospitality Operations Manager position. Tailor your application to highlight relevant experience in hospitality management and operational leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your managerial experience in hospitality or higher education settings. Provide specific examples of how you've improved performance and met customer needs in previous roles.
Showcase Your Skills: Demonstrate your skills in team development, financial management, and health and safety compliance. Use quantifiable achievements to illustrate your ability to drive continuous improvement and deliver exceptional catering services.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the hospitality industry. Address how your values align with the University of Strathclyde's mission and how you can contribute to their catering services.
How to prepare for a job interview at University of Strathclyde
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've contributed to creating exceptional customer experiences in previous roles, as this aligns with the university's focus on exceeding customer expectations.
✨Demonstrate Financial Acumen
Since the role involves financial responsibilities, be prepared to discuss your experience with budgeting and financial management. Highlight any successful initiatives you've led that improved profitability or reduced costs in a hospitality setting.
✨Emphasise Team Development Skills
The Deputy Hospitality Operations Manager will play a key role in team development. Be ready to talk about your leadership style and provide examples of how you've motivated and developed teams in the past, particularly in high-pressure environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific situations you've faced in previous roles and how you successfully navigated them, especially in relation to health and safety or food hygiene.
