Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our front of house team, delivering top-notch customer service and support to students.
- Company: Be part of Accommodation Services at a vibrant university in Glasgow, supporting diverse student needs.
- Benefits: Enjoy flexible hours with a competitive salary and opportunities for professional growth.
- Why this job: Make a real impact on students' lives while working in a dynamic and supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential; knowledge of student housing is a plus.
- Other info: Weekend shifts on rotation; interviews scheduled for late May 2025.
The predicted salary is between 19475 - 20670 £ per year.
Salary range: £24,344 - £26,338 pro rata per annum
FTE: 0.4 (14 hours per week)
Term: Open
Closing date: 20 May 2025
Accommodation Services are looking for someone with excellent organisational and communication skills to join our busy front of house team. The post holder should have experience in the delivery of excellent customer service within an HE setting. The successful candidate should demonstrate the ability to communicate effectively with a wide range of stakeholders, coupled with a high level of administrative and IT skills. Experience of working with students in a front-line role and knowledge of student housing would be advantageous. This post includes weekend working on rotation 5/7.
Accommodation Services provides over 1500 bed spaces, across 9 Halls of Residence in the heart of the University Campus in Glasgow. Our customers are diverse and include: those attending a course in preparation for university study; those joining Undergraduate and Postgraduate courses from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others may have particular requirements and needs. We pride ourselves on the support we give our students in residence to ensure they have a successful time at University. Whilst our accommodation is mostly let to students; over the summer months, it is let commercially to visitors and groups. The department is self-financing, with the net surplus being reinvested into a programme of refurbishment and modernisation. There is a team of around 70 staff including cleaning, housing, administration, maintenance and management.
Interviews are scheduled to take place on 28 and 30 May 2025.
For informal enquiries, please contact Christina Epitropou, Allocations Coordinator at christina.epitropou@strath.ac.uk
Accommodation Services Assistant (708191) employer: University of Strathclyde
Contact Detail:
University of Strathclyde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Services Assistant (708191)
✨Tip Number 1
Familiarise yourself with the specific needs of students in accommodation services. Understanding the diverse backgrounds and requirements of students can help you tailor your communication and customer service approach, making you a more appealing candidate.
✨Tip Number 2
Highlight any previous experience in front-line roles, especially within higher education settings. Be prepared to discuss how you've successfully handled customer queries or issues, as this will demonstrate your capability in a busy environment.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This is crucial for the role, so having concrete examples ready will set you apart during the interview.
✨Tip Number 4
Research the accommodation services offered at the university and be ready to discuss them. Knowing about the facilities, types of housing, and support services will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Accommodation Services Assistant (708191)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Accommodation Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous roles where you provided excellent customer service, particularly in a higher education setting. Mention specific examples that demonstrate your organisational and communication skills.
Showcase IT Skills: Since the role requires a high level of administrative and IT skills, make sure to mention any relevant software or systems you are proficient in. This could include experience with databases, spreadsheets, or customer management systems.
Prepare for Interviews: If selected for an interview, prepare by thinking about how you would handle various scenarios related to student housing and customer service. Be ready to discuss your approach to working with diverse groups and any challenges you might face.
How to prepare for a job interview at University of Strathclyde
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Abilities
The job involves a lot of administrative tasks, so it's crucial to illustrate your organisational skills. Discuss any tools or methods you use to keep track of tasks and ensure everything runs smoothly, especially in a busy environment.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate with diverse stakeholders, including students from various backgrounds.
✨Familiarise Yourself with Student Housing
Having knowledge about student housing can set you apart. Research common issues students face in accommodation and think about how you would address these concerns. This shows your commitment to supporting students during their time at university.
