Student Administration Manager in Stirling

The Post Internal Applicants Only

This 18 month fixed term position will provide backfill for key staff contributing to the Student Information System (SIS) Project. Applications for secondment are welcome.

This role sits as part of the Student, Academic, and Corporate Services (SACS) Directorate, Student and Faculty Operations (SFO), which has a remit to design, lead and deliver an informed, effective, and integrated professional service which will benefit both the staff and student experience. SFO delivery ranges from strategic level support and resource planning and management to the fluent management of the Student Administration lifecycle from enrolment to graduation.

The Student Administration Manager post is based within the Student Administration team. As a member of the Management Team, you will work in partnership with the Head of Student Administration, Director of Student Services and other senior colleagues across SFO and the University to support Student Administration and SFO objectives. You will be part of the SFO Senior Team and with those colleagues you will share a common focus on teamwork, engagement, streamlining, integration, and consistency.

Working in a collaborative, solution focused way with SFO colleagues, other professional services and academic staff will be a core aspect of your role.

Description of Duties

• Following the direction of the Head of Student Administration, lead the delivery of a quality service, enabling effective and positive service delivery, in line with Student Administration and SFO objectives.
• This includes strategies, goals and priorities, service delivery, service enhancement, business continuity and risk management, quality and standards, and internal and external obligations and compliance.
• Deliver this in the context of academic quality, governance and regulatory frameworks.
• Work with the Head of Student Administration, the SFO Senior Team, and wider professional services and academic colleagues to resolve conflicting priorities and complex problems which might have an impact on the delivery of the Service strategy.
• Build, manage and develop a knowledgeable, highly-skilled, multi-disciplinary and effective staff team who are engaged and ambitious in their delivery and development of high quality services focusing on improving end-to-end services and driving through positive change to build staff capacity and operational resilience.
• Effective planning and resourcing of the professional services team to enable effective service delivery while meeting the needs of the business.
• Responsible for delivery of undergraduate, postgraduate (taught and research) student administration including ownership of policies and procedures.
• In partnership with Senior Faculty staff, and through the leadership of the Head of Student Administration, have shared responsibility for ensuring that SFO operates effectively.
• Ensure consistency, and lead or actively contribute to change management processes within and beyond SFO.
• Work in a collaborative, solution focused way with other professional services and the wider academic community.
• As part of this you will establish a local culture focused on teamwork, engagement, streamlining, integration, and consistency.
• As determined by the Head of Student Administration, deliver on and make high value contributions, and manage the implementation and delivery of core Student Administration business, such as progression and awards, student lifecycle, matriculation, tuition fees and funding, and research student administration.
• Be an innovative and high value contributor to the Director of Student and Faculty Operations' development of a strong SFO senior team.
• Be a highly valued and respected partner to faculties, Human Resources, Academic Registry, Information Systems and wider SACS and professional services teams, both in terms of delivery and enhancement.
• Adopt a flexible, engaging and proactive manner in wider University activities.
• Lead or contribute to Project Boards, working groups, or University committees or groups, as appropriate.
• Actively showcase and celebrate the successes of the SFO and the Student Administration team, with a focus on explaining how value has been added from a user's perspective.
• Implement University policies, including regulatory compliance, in all areas of operation across Student Administration and ensure these are owned, engaged with and consistently applied, delivering on outcomes as appropriate.
• Be an engaged and approachable lead interface for other teams who make use of data and business intelligence held or maintained by Student Administration.
• Participate in national networks relating to the scope of the role and build a productive network of contacts across other institutions.

Please see the attached Job Description for full duties of the post.

Essential Criteria

Qualifications Degree level or equivalent qualifications or equivalent professional experience Knowledge