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- Tasks: Provide exceptional support to applicants from enquiry to enrolment in a dynamic admissions environment.
- Company: Join the University of Stirling, committed to diversity and inclusion.
- Benefits: Full-time role with professional development opportunities and a vibrant work culture.
- Why this job: Make a real difference in students' lives while working in a fast-paced, rewarding environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity for career growth and involvement in exciting recruitment events.
The predicted salary is between 36000 - 60000 £ per year.
The Admissions & Access team sits within the Communications, Marketing and Recruitment Directorate (CMR) and provides a fully centralised, professional admissions service, responsive to customers and stakeholders. The team is responsible for delivering an exceptional experience for all applicants, across all modes of study, including undergraduate, postgraduate, research, CPD and flexible learning.
The post-holder will be required to work to the highest professional standards and to contribute to the delivery of the University’s strategic priorities. The Admissions environment changes rapidly and any successful candidate will be required to have an open and positive attitude to change.
Description of Duties- Customer Service
- Provide an exceptional applicant experience from the first point of enquiry to enrolment.
- Be a positive and proactive member of a customer-focused team, with a willingness to undertake additional duties during busy periods.
- Communicate complex processes to those who are not familiar with them, and for whom English may not be their first language, with a good level of cultural understanding.
- Admissions Processing
- Support the Team Leader and Admissions Manager to deliver all parts of the admissions process.
- Responsible for assessing applications, making decisions, issuing offers, dealing with applicant replies, processing confirmation decisions and issuing relevant scholarships.
- Responsible for assessing all aspects of applicant information and accompanying documentation against set criteria, using a range of resources to aid decision-making, including ECCTIS, UCAS, UKCISA and UKVI.
- Using the University’s record system (SITS), record decisions and other data with a high level of accuracy, which is required for statutory reporting.
- Work with a high level of efficiency, meeting agreed turnaround times and performance targets.
- Deal with sensitive, private and confidential information in a professional manner adhering to relevant legislation including GDPR.
- Undertake pre-CAS checking, and prepare and issue Confirmation of Acceptance of Studies (CAS) with a high degree of accuracy, allowing international students to apply for a student visa.
- General
- Respond to enquiries from prospects, applicants, parents, teachers and advisors, providing informed guidance and advice, via multiple communication channels including daily live chat.
- Undertake business process review as required, both independently and as part of a team.
- Participate in marketing and student recruitment events, e.g. Open Days and Offer Holder Days which will require some weekend and evening working.
- Work in partnership with other professional service teams, faculties, international agents and university partners, including QS and INTO.
- Any other duties required.
- Demonstrable experience of providing a highly responsive and professional customer service.
- Demonstrable evidence of performance delivery against targets.
- Educated to Scottish Higher/ Higher National level.
- Knowledge of a student record system, preferably SITS.
- Understanding of current issues in higher education.
- Excellent organisational skills.
- Excellent communications skills, both written and verbal.
- Ability to work under pressure, meet deadlines and continually re-evaluate priorities.
- Ability to work independently and as part of a team.
- Ability to work occasional weekends and unsociable hours.
- Proactive in making improvements to existing processes with a positive approach to change.
- Knowledge and understanding of UK and international school and post school qualifications.
- Knowledge of UKVI regulations and student visas.
- Knowledge of the academic portfolio offered at the University.
- Knowledge of tuition fee assessment.
- Experience of using a variety of digital communication channels.
- Full time.
- Fixed term for up to 18 months.
- The closing date for applications is midnight on Thursday 12 March 2026.
- Interviews are expected to take place on Monday 23 March 2026.
- There is an expectation that work will be undertaken in the UK.
- This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Admissions Officer in Stirling employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Officer in Stirling
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your personal goals align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to explain complex processes to applicants. We want to see how you can make things easy for them, especially if English isn’t their first language.
✨Tip Number 3
Be ready to talk about your experience with admissions processes. Brush up on your knowledge of systems like SITS and be prepared to discuss how you’ve handled sensitive information in the past.
✨Tip Number 4
Don’t forget to showcase your teamwork skills! Share examples of how you’ve collaborated with others to meet targets or improve processes. We love a proactive attitude, especially in a busy environment!
We think you need these skills to ace Admissions Officer in Stirling
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to help others, especially in a fast-paced environment like admissions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and skills, especially when discussing complex processes. Remember, we value effective communication!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Admissions Officer role. Show us how your background aligns with our mission and values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at University of Stirling
✨Know Your Stuff
Make sure you understand the admissions process inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like assessing applications and issuing offers. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional applicant experience, be prepared to share examples of how you've delivered top-notch customer service in the past. Think of specific situations where you went above and beyond to help someone, especially in a busy environment.
✨Communicate Clearly
You'll need to explain complex processes to applicants who may not be familiar with them. Practice breaking down complicated information into simple terms. During the interview, demonstrate your ability to communicate effectively, especially if you can relate it to working with diverse groups.
✨Be Ready for Change
The admissions environment is fast-paced and ever-changing. Show that you have a positive attitude towards change by discussing times when you've adapted to new situations or processes. Highlight your flexibility and willingness to learn, which are crucial for this role.