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- Tasks: Manage accommodation, ensure safety, and provide excellent customer service to students.
- Company: Join a supportive university team dedicated to student welfare.
- Benefits: Flexible night shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Customer service skills and a proactive attitude are essential.
- Other info: Four positions available; perfect for students seeking night work.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Based within a cluster team responsible for a number of residences, the role holder will be responsible for managing the building, maintaining a safe and secure environment and providing a responsive customer focused service. Cover is provided 24 hours a day, 365 days a year. The role holder will require to be flexible and willing to work in other clusters when operational demands require it.
Working as part of a customer facing, operational team the role holder will be required to regularly interact with students and customers to provide information and support to resolve queries. The role holder will also be expected to provide an initial response in terms of pastoral care to those living in the property, resolving issues where possible or signposting students to the relevant student support service.
The role holder will report to and work closely with the Accommodation Operations Manager and will assist in day to day tasks including general administration, accommodation inspections, basic cleaning and maintenance duties, disciplinary and welfare issues.
Additional Information/Special Conditions
- Accommodation Operation Assistants work 12 hour shifts, providing cover between the hours of 7pm – 7am, 36 hours per week (Monday to Sunday) 52 weeks of the year.
- A reduced rota is in operation over the Christmas and New Year period; there is a requirement that all Accommodation Operations Assistants volunteer for a minimum of 2 shifts during this period.
- Role holders are required to wear a uniform (that will be provided) and have a high standard of personal appearance.
- As the post involves regular manual handling, the role holder should be physically fit to undertake all the duties and responsibilities.
- Staff are asked to work overtime, where possible, during key periods such as student arrivals and departures, open days etc.
Description of Duties
- To ensure the security of the buildings, in accordance with University Procedures relating to access.
- To undertake regular internal and external patrols of cluster buildings.
- To deal promptly with any breaches of security including contacting the relevant emergency service as appropriate.
- To act as the initial point of contact for any customer enquiry, either by phone, in person or electronically.
- To respond, resolve or refer issues raised by customers in accordance with agreed University procedures and practices.
- To issue and receive keys and room access cards, maintaining records and logs in accordance with agreed procedures and practices.
- To respond to all incidents and ensure they are followed up by reporting and recording the detail in accordance with agreed procedures and practices.
- To work in accordance with customer service standards set by the division and from time to time contribute in the review and development of customer standards in response to customer feedback.
- To provide a check in and check out service to all customers on arrival and departure and prepare relevant reports (arrival information, departure reports, inventory information in relation to damaged items, missing items and any complaints).
- Assist in the preparation of rooms within the buildings in advance of student and customer arrivals.
- Process financial transactions, issue receipts and prepare administrative paperwork in accordance with agreed procedures and practices.
- Attend and participate in training and development activities relevant to the role.
- To ensure that a full handover is provided to Accommodation Operation Assistants (and if appropriate to the Accommodation Operations Manager and/or Accommodation Operations Supervisor) at shift changeover times, highlighting outstanding actions and issues that have arisen during shift.
- To follow procedures as outlined and provided in the University’s Emergency Folder in the event of an emergency.
- To undertake the role of Fire Officer within the property, including responding to fire alarms within the cluster group, undertaking investigations in line with University procedures and providing accurate information to relevant parties.
- To ensure safe and timely evacuation of residents and to liaise with the fire service in regards to any students requiring immediate assistance.
- To take delivery and receipt of items of mail on behalf of residents.
- To assist the Accommodation Operations Manager and the Accommodation Operations Supervisor in undertaking property inspections and keeping appropriate records of inspections to ensure all properties are compliant with health and safety guidelines.
Essential Criteria
- Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience.
- Full UK Driving Licence.
- Suitable, relevant experience of working as part of a team providing excellence in customer care within a front facing, operational role.
- Experience of making decisions and using judgement and initiative to solve problems.
- Evidence of strong interpersonal skills.
- Evidence of being self-motivated with a “can do” style and approach.
Skills & Attributes
- Computer literate – minimum of email and Microsoft packages such as Word/Excel.
- Evidence of excellent written and verbal communication skills.
Desirable Criteria
- Qualified First Aider.
- Mental Health First Aid.
- Experience of using an accommodation booking system.
- Experience of working with students.
- Knowledge of the University.
The closing date for applications is midnight on Tuesday 09 December 2025. Interviews are expected to take place on week commencing on Monday 15 December 2025. There is an expectation that work will be undertaken in the UK. This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Accommodation Operations Assistant (Night Shift) in Stirling employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Operations Assistant (Night Shift) in Stirling
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University of Stirling. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions like how you handle customer queries or manage emergencies. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Show off your people skills! As an Accommodation Operations Assistant, you'll be interacting with students all night long. Think of examples from your past experiences where you've provided excellent customer service or resolved conflicts. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Accommodation Operations Assistant (Night Shift) in Stirling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Accommodation Operations Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing a responsive customer-focused service, don’t forget to include examples of your past experiences where you've excelled in customer care. We want to see how you handle queries and support students!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role there too.
How to prepare for a job interview at University of Stirling
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Accommodation Operations Assistant. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like managing security and providing customer service.
✨Showcase Your Customer Service Skills
Since this role involves regular interaction with students and customers, be prepared to discuss your previous experiences in customer-facing roles. Think of specific examples where you resolved issues or provided excellent service, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and teamwork, especially since you'll be working night shifts and possibly covering for others. Be ready to share instances where you've adapted to changing circumstances or collaborated effectively with a team to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to security breaches or customer complaints, and think through how you would respond. This will show that you're proactive and capable of handling the challenges of the role.