At a Glance
- Tasks: Provide top-notch customer care and support sports programmes at the University of Stirling.
- Company: Join a vibrant university community focused on sports and engagement.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with varied shifts, including weekends and evenings.
- Why this job: Be the friendly face that welcomes visitors and promotes an active lifestyle.
- Qualifications: GCSE level education or relevant experience in customer service.
The predicted salary is between 18800 - 26300 £ per year.
Job Description
The Post
The role of Sports Receptionist is to provide an exemplary level of customer care to members, students, staff, community and campus visitors. The post holder will also support the administration of membership sales and programme delivery.
The role will require a friendly, well organised and engaging professional to deliver an exceptional front of house service, promoting participation and engagement across all University of Stirling Sport programmes and services.
Additional Information/Special Conditions
- A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
- The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
- The full-time working week is an average of 36 hours per week over a three-week rota
- Sports Receptionists are normally expected to work two weekends in three
- The successful candidate will be expected to wear uniform
- Working patterns may be subject to change
Description of Duties
Customer Support & Admissions
- Greet all visitors to the centre, ensuring they are made welcome, ascertaining their requirements, assisting them with general information or passing them on to the appropriate person
- Check membership eligibility and status, resolving any restrictions to access promptly and professionally
- Answer the telephone and emails to ensure excellent customer care of all enquiries
- Issue items stored at reception related to the smooth operation of the service delivery i.e. keys (signed in and out), selling/hiring of sports equipment, lost property
Enquires and Bookings
- Receive, process and confirm bookings and reservations for all aspects of service
- delivery utilising the Leisure Management System
- Amend customer bookings and make cancellations, where appropriate, in
- accordance with department policies and procedures, and ensure all parties are
- informed of relevant changes
Membership & Programming Sales
- Ensure full knowledge and familiarity with all membership packages and programmes e.g. swimming lessons and tennis lessons
- Proactively promote University of Stirling Sport memberships to students, staff and the wider community, advising and touring prospective customers and encouraging sales
Cash Handling & Financial Administration
- Accept, record and process payments for activities, appointments, classes, courses
- and events via the Leisure Management System and in accordance with procedures and policies
- Reconcile takings at the close of each shift via the Leisure Management System and in accordance with policies and procedures
Reporting & Administration
- Assist with the recording and administration of departmental hire of equipment and re-sale service, including counting stock, controlling deposits and accurately
- recording sales
- Administration and transfer of lost property
Departmental Support
- Ensure the reception area and front desk remains clean, tidy and presentable at all times
- Undertake opening and closing tasks to prepare and close off the reception area
- Assist with major events to include University Open Days, Welcome Week and Graduation Ceremonies
Essential Criteria
Qualifications/Education
- Educated to GCSE level (or equivalent qualifications) or relevant experience
Experience
- Delivering excellent customer service and customer care
- Working in a busy front of house/reception environment
- Providing and processing information in respect of sales and sports programmes
- Cash handling and reconciliation processes
- Making decisions and using judgement and initiative to solve problems
Knowledge
- The ability to use a wide range of IT packages and knowledge of an electronic Leisure Management System
Skills
- Excellent customer service skills
- Effective verbal and written communication skills
- Ability to communicate and interact with customers
- Strong organisational skills
- Ability to work calmly and professional when under pressure
- Self-motivated with positive, can-do attitude
- Maintain a professional image at all times
- Problem solving skills
- A strong ability to work using initiative
- Ability to work within a team
- Basic levels of computer literacy especially within Microsoft packages and leisure management systems
Other
- A flexible approach to working hours to meet business needs including evening, weekend and public holidays as required
Desirable Criteria
Qualifications/Education
- Basic First Aid
- Customer service qualification or certificate
- Administration qualification
Experience
- Experience working within the sports and leisure sector
- Experience in a retail, hospitality, or sales environment
Knowledge
- A basic knowledge and interest of the sport and leisure industry
Skills
- Sales skills
- Basic administrative skills
Additional Information
Full time
Open ended
The closing date for applications is midnight on Sunday 05 October 2025.
Interviews are expected to take place on Friday 17 October 2025.
The University will pay a supplement per annum pro rata with effect from 01 November 2024, to align with the Real Living Wage (RLW) which equates to £23,588 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.
There is an expectation that work will be undertaken in the UK.
This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Sports Receptionist in Stirling employer: University of Stirling
The University of Stirling is an exceptional employer, offering a vibrant work culture that prioritises customer care and community engagement. As a Sports Receptionist, you will enjoy opportunities for personal growth within a supportive environment, alongside competitive benefits including a Real Living Wage supplement. Located in a picturesque setting, the university fosters a diverse workforce and encourages applications from all backgrounds, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Receptionist in Stirling
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University of Stirling and its sports programmes. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Sports Receptionist, you'll be the face of the university for many visitors. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. Even if the role requires a uniform later, showing up well-groomed and smart can set a positive tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and reinforces your commitment to providing excellent customer service.
We think you need these skills to ace Sports Receptionist in Stirling
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. We want to see how you've gone above and beyond to help customers in previous roles, especially in busy environments like reception.
Be Organised and Detail-Oriented:Since the role involves handling bookings and payments, it's crucial to demonstrate your organisational skills. Share examples of how you've managed multiple tasks efficiently while keeping everything in order.
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely, so don’t miss out on this opportunity!
How to prepare for a job interview at University of Stirling
✨Know Your Customer Service Basics
As a Sports Receptionist, you'll be the face of the service. Brush up on your customer service skills and think of examples where you've gone above and beyond for a customer. Be ready to discuss how you would handle different scenarios, like a disgruntled member or a busy reception desk.
✨Familiarise Yourself with Membership Packages
Make sure you know the ins and outs of the membership packages and programmes offered. This will not only show your enthusiasm for the role but also help you answer questions confidently. Consider preparing a few questions about the programmes to demonstrate your interest.
✨Show Off Your Organisational Skills
The role requires strong organisational skills, so be prepared to share examples of how you've managed multiple tasks in a busy environment. Think about times when you had to prioritise or solve problems quickly, and be ready to discuss these experiences during the interview.
✨Be Ready for Shift Flexibility Questions
Since the job involves early mornings, late nights, and weekends, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the role. It might help to have a clear idea of your schedule and any commitments you have, so you can reassure them of your reliability.
