Sports Attendant

The Post Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required. Additional Information/Special Conditions A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events The earliest shift starts at 5.30am and the latest shift ends at 10.30pm The full-time working week is an average of 36 hours per week over a four-week rota Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours Sports Attendants are normally expected to work two weekends in four The successful candidate will be expected to wear uniform Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the working pattern Working patterns may be subject to change Description of Duties Life Guarding To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan Attending To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system To monitor use of all facilities To ensure all equipment and facilities are safe, clean and tidy Customer Care To act as a source of information to encourage repeat and new business To act as a point of contact for any customer enquiries To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner Service Development To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback To contribute to the process of continuous improvement Administration To assist with daily checks and administrative activities Continuous Improvement To attend and participate in regular staff training and development activities relevant to the role To keep essential lifeguarding and first aid qualifications and training records up to date To contribute to the continuous development of the service Health, Safety and Security To adhere to University policies To follow safe methods of work To follow emergency procedures as outlined and provided in the Emergency Action Plan To ensure other staff adhere to safe methods of work Communicating To communicate effectively with staff and customers Miscellaneous To undertake other duties as may be required by the Operations Manager Please see the Job Description attached for a full description of duties. Essential Criteria Hold a current STA or RLSS Pool Lifeguard qualification or equivalent Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role Hold a recognised First Aid certificate Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred) Positive attitude and experience of making decisions and using judgement and initiative to solve problems Evidence of excellent written and verbal communication skills Evidence of strong organisational and interpersonal skills The ability to prioritise workload A friendly and approachable manner Ability and confidence working in a busy customer facing role Team working experience Flexibility in terms of hours and days of work Willing to work unsocial hours, weekends or public holidays as required Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc. A demonstrated commitment to customer service Ability to build effective relationships An ability to work under pressure Experience of making decisions and using judgement and initiative to solve problems Evidence of being self-motivated with a “can do” style and approach Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel A passport holder or be eligible to apply for a passport Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance Desirable Criteria Experience of supervising and leading a team Experience of reviewing and updating health and safety documents Further qualifications in sport, leisure, safety or fitness Experience of using a front of house leisure or facility management system Experience of front-line service delivery Experience of cash reconciliation Sales experience Additional Information *X2 Positions Available* Part Time (41.67% FTE) Open ended £23,581 – £25,344 p.a. pro rata The closing date for applications is midnight on Sunday 26 January 2025. Interviews are expected to take place on Friday 07 February 2025. There is an expectation that work will be undertaken in the UK. This role will require a membership of the PVG scheme. An offer of employment will be subject to a satisfactory outcome of this process. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.