Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with customer service, lifeguarding, and maintaining sports facilities at the University of Stirling.
- Company: Join the vibrant team at the University of Stirling, a hub for sports and leisure.
- Benefits: Enjoy flexible hours, training opportunities, and a dynamic work environment.
- Why this job: Perfect for those passionate about sports and customer service, with a chance to make a difference.
- Qualifications: Must hold a lifeguard qualification and have experience in the sport or leisure industry.
- Other info: Three positions available; must be willing to work early mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 Β£ per year.
Job Description
The Post
Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.
Additional Information/Special Conditionsβ―
- A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
- The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
- Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours
- The successful candidate will be expected to wear uniform
- Attendance at staff training (currently on Friday afternoons from 12noon-2pm) is compulsory and part of the working pattern
- Working patterns may be subject to change
Description of Duties
Life Guarding
- To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
- To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan
Attending
- To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
- To monitor use of all facilities
- To ensure all equipment and facilities are safe, clean and tidy
Customer Care
- To act as a source of information to encourage repeat and new business
- To act as a point of contact for any customer enquiries
- To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner
Service Development
- To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
- To contribute to the process of continuous improvement
Administration
- To assist with daily checks and administrative activities
Continuous Improvement
- To attend and participate in regular staff training and development activities relevant to the role
- To keep essential lifeguarding and first aid qualifications and training records up to date
- To contribute to the continuous development of the service
Health, Safety and Security
- To adhere to University policies
- To follow safe methods of work
- To follow emergency procedures as outlined and provided in the Emergency Action Plan
- To ensure other staff adhere to safe methods of work
Communicating
- To communicate effectively with staff and customers
Miscellaneous
- To undertake other duties as may be required by the Operations Manager
Essential Criteria
- Hold a current STA or RLSS Pool Lifeguard qualification or equivalent
- Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role
- Hold a recognised First Aid certificate
- Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred)
- Positive attitude and experience of making decisions and using judgement and initiative to solve problems
- Evidence of excellent written and verbal communication skills
- Evidence of strong organisational and interpersonal skills
- The ability to prioritise workload
- A friendly and approachable manner
- Ability and confidence working in a busy customer facing role
- Team working experience
- Flexibility in terms of hours and days of work
- Willing to work unsocial hours, weekends or public holidays as required
- Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
- A demonstrated commitment to customer service
- Ability to build effective relationships
- An ability to work under pressure
- Experience of making decisions and using judgement and initiative to solve problems
- Evidence of being self-motivated with a βcan doβ style and approach
- Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel
- A passport holder or be eligible to apply for a passport
- Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance
Desirable Criteria
- Experience of supervising and leading a team
- Experience of reviewing and updating health and safety documents
- Further qualifications in sport, leisure, safety or fitness
- Experience of using a front of house leisure or facility management system
- Experience of front-line service delivery
- Experience of cash reconciliation
- Sales experience
Additional Information
*X3 Positions Available*
Part Time (41.67% FTE)
Open ended
Grade 4: Β£24,215 β Β£26,093 p.a.Β pro rata
The closing date for applications is midnight on Sunday 01 March 2026.
Interviews are expected to take place on Monday 09 March 2026.
The University will pay a supplement per annum pro rataΒ with effect from 01 November 2025, to align with the Real Living Wage (RLW) which equates to Β£25,178 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.
There is an expectation that work will be undertaken in the UK.
This role will require a membership of the PVG scheme. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
ο»ΏFor a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Sports Attendant employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Sports Attendant
β¨Tip Number 1
Familiarise yourself with the University of Stirling's sports facilities and their specific services. Understanding the environment you'll be working in can help you answer questions confidently during interviews and demonstrate your enthusiasm for the role.
β¨Tip Number 2
Highlight any relevant experience in customer service or lifeguarding when networking. Connect with current employees on platforms like LinkedIn to gain insights about the role and the work culture, which can give you an edge in your application.
β¨Tip Number 3
Prepare for potential situational questions by thinking about how you would handle various scenarios related to customer service and safety. This will show your problem-solving skills and readiness for the responsibilities of a Sports Attendant.
β¨Tip Number 4
Be flexible and open about your availability, especially since the role requires working unsocial hours. Emphasising your willingness to adapt to the needs of the team can make you a more attractive candidate.
We think you need these skills to ace Sports Attendant
Some tips for your application π«‘
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Sports Attendant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in lifeguarding, customer service, or sports and leisure roles. Use specific examples to demonstrate your ability to handle customer enquiries and ensure safety in a busy environment.
Showcase Your Qualifications: Make sure to mention your current STA or RLSS Pool Lifeguard qualification, First Aid certificate, and any other relevant certifications. If you are willing to obtain additional qualifications, such as the National Pool Plant Operators certificate, include that as well.
Express Your Commitment to Customer Service: The role requires a strong commitment to customer care. Share examples of how you've successfully resolved customer issues or contributed to improving service standards in previous roles.
How to prepare for a job interview at University of Stirling
β¨Show Your Customer Service Skills
As a Sports Attendant, you'll be dealing with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to resolve issues and maintain a friendly, approachable manner.
β¨Demonstrate Your Lifeguarding Knowledge
Since lifeguarding is a key part of this role, brush up on your knowledge of safety procedures and emergency action plans. Be ready to discuss your qualifications and any relevant experiences that showcase your ability to keep customers safe.
β¨Be Flexible and Adaptable
The job requires working unsocial hours, including early mornings and weekends. Show your willingness to adapt to different schedules and cover shifts when needed. This flexibility can set you apart from other candidates.
β¨Prepare for Teamwork Questions
Teamwork is essential in this role. Think of examples where you've successfully worked as part of a team, especially in high-pressure situations. Be ready to explain how you contribute to a positive team environment.
