Sports Assistant

The Post Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. Additional Information/Special Conditions A working pattern operates, and the nature of the duties will require the job holder to work bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events The successful candidate will be expected to wear uniform Working patterns may be subject to change Description of Duties Daily Operations To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system To monitor use of all facilities To ensure all equipment and facilities are safe, clean and tidy To promote safe and effective exercise, including supervision of activities in fitness centre and activity areas To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices Customer Care To act as a source of information to encourage repeat and new business To act as a point of contact for any customer enquiries To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner To contribute to the development of customer care policies and practices To monitor the safe use of the facilities to ensure that only members and paying customers enjoy the facilities To assist with visits and tours of the facilities when required To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied To present a friendly, efficient and effective front-of-house service Service Development To contribute to the process of continuous improvement To work as part of a team, contribute to and support the work of colleagues Administration To assist with daily checks and administrative activities Continuous Improvement To attend and participate in regular staff training and development activities relevant to the role To contribute to the continuous development of the service Essential Criteria Positive attitude and experience of making decisions and using judgement and initiative to solve problems Evidence of excellent written and verbal communication skills Evidence of strong organisational and interpersonal skills The ability to prioritise workload A friendly and approachable manner Team working experience Ability to build effective relationships An ability to work under pressure Flexibility in terms of hours and days of work Willing to work unsocial hours, weekends or public holidays as required Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc. Evidence of being self-motivated with a “can do” style and approach Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance Desirable Criteria Hold a recognised Emergency First Aid at Work certificate Ability and confidence working in a busy customer facing role Experience of front-line service delivery Experience of cash reconciliation Sales experience A demonstrated commitment to customer service Experience of making decisions and using judgement and initiative to solve problems Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel Additional Information Part time (42%FTE) Open ended The closing date for applications is midnight on Sunday 02 February 2025. Interviews are expected to take place on Friday 14 February 2025. The University will pay a supplement per annum pro rata with effect from 01 November 2024, to align with the Real Living Wage (RLW) which equates to £23,581 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates. There is an expectation that work will be undertaken in the UK. This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.