Senior Sports Attendant in Stirling

The Post

*2 positions available*

The Senior Sports Attendant will assist with the day-to-day building operations and staffing supervision of the sports facilities at University of Stirling. The role holder will ensure the delivery of the highest standard of customer care, sufficient staffing levels, health and safety and facility presentation.

The post holder will co-ordinate, motivate and deploy staff to ensure tasks are performed to the highest level. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Description of Duties

Shift & Staff Supervision

• Coordinate the day-to-day operations of the shift, including acting as the key point of contact for facility operations, being the building key holder and ensuring the smooth running of all daily activities
• Ensure the shift is fully staffed at all times and arrange cover when required. I.e. sickness absence, allocation of staff breaks
• Regularly monitor and review the quality of work delivered by staff
• Assist with the induction, training and ongoing monitoring/supervision of operational staff
• Ensure cleaning, equipment and maintenance standards and tasks are completed to a high standard and monitor the compliance of all tasks
• Monitor and assist in pool plant room tasks such as pool test readings
• Work closely with the Duty Officers to report and resolved any issues and provide updates and key handover actions

Maintenance, Health & Safety

• Ensure all maintenance faults, and damages are promptly reported and logged. In order for all repairs are carried out quickly and undertake periodic inventory and stock checks
• Responsible for ensuring the safe and effective use of centre equipment and cleaning materials, including setting up and dismantling equipment, operating swimming pool plant and equipment as and safe use of chemicals etc.
• Ensure indoor and outdoor facilities are well maintained, hygienic and tidy, including the use of specialised equipment
• Responsible for the secure opening and closing of the buildings and facilities and carrying out security duties to ensure physical security of the building, in liaison with security personnel
• Responsible for dealing with emergency situations when they arise, following University procedures
• Responsible for ensuring all incidents and accidents are recorded accurately & ensuring completion of all relevant paperwork

Customer Care & Service Development

• Monitor daily bookings on the leisure management system for all facilities and ensure the staffing team prepare the facilities accurately and on time for the customers
• Serve as a point of contact for any customer enquiries and issues, on a daily basis, resolving or referring them as needed in a polite and constructive manner
• Monitor the safe use of the facilities ensuring access is limited to members and paying customers
• Assist with visits and tours of the facilities when required
• Work in accordance with service standards set by the University of Stirling Sport and contribute to the review and development of customer standards based on feedback
• Participate in continuous improvement processes and collaborate with team members to support overall service goals

General Support

• Carry out all key tasks and duties as expected of a sport attendant, including but not limited to, safe supervision of the swimming pool, all equipment and facility set ups
• Monitor and supervise the safe use of all facilities, whilst ensuring all equipment and facilities are safe, clean and tidy
• Ensure training and understanding of the Normal Operating Procedures and Emergency Action Plan
• Attend and participate in regular staff training and development activities
• Contribute to the continuous development of the service

Essential Criteria

• Current STA or RLSS Pool Lifeguard qualification or equivalent
• Current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role
• Recognised First Aid at Work certificate
• Significant experience within the sport or leisure industry (preferably as a lifeguard and sports/leisure attendant)
• Positive attitude and experience of making decisions and using judgement and initiative to solve problems
• Excellent written and verbal communication skills
• Strong organisational and interpersonal skills
• The ability to prioritise workload
• Friendly and approachable manner
• Confidence and experience working in a busy customer facing role
• Team working experience
• Flexibility to work various hours, including evenings, weekends and public holidays as needed
• Willingness to adjust hours or work additional hours to cover holidays, sickness, or other staffing needs etc.
• Demonstrated commitment to customer service and ability to build effective relationships
• Ability to work under pressure
• Self-motivated with a “can do” approach
• Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

Desirable Criteria

• Experience of supervising and leading a team
• Experience reviewing and updating health and safety documents
• Further qualifications in sport, leisure, safety or fitness
• Experience of using a front of house leisure or facility management system
• Experience of front-line service delivery
• Experience of cash reconciliation
• Sales experience

Additional Information

Full time

Fixed term for 12 months

The closing date for applications is midnight on Thursday 09 October 2025.

Interviews are expected to take place on Monday 20 October 2025.

There is an expectation that work will be undertaken in the UK.

This role will require membership of the PVG scheme. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.