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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch services for students and staff in a dynamic environment.
- Company: Join the University of Stirling, committed to diversity and inclusion.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team.
- Why this job: Make a real impact while enhancing your leadership and organisational skills.
- Qualifications: Degree level education or equivalent experience; strong communication and team management skills.
- Other info: Full-time, fixed-term role with opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
The Post
As the Operations Officer you will be a key member of the faculty’s professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders. A good team player and a leader, you will be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service. This post is ideally suited to a candidate with a strong customer focused approach who has a track record in leading a team and building strong professional relationships across all levels of organisations.
Description of Duties
- Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace
- Delivery of an efficient and effective service and experience to staff and students
- Managing and delivering administrative support for student lifecycle administration
- Commitment and contribution to continuous process improvement
- Supporting workload and resource planning to deliver teaching and research
- Monitoring delegated budgets and managing financial processes
- Supporting business continuity and risk management planning
- Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
- Taking an operational lead in supporting University and Faculty quality assurance processes
- Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
- Providing efficient and effective committee management
Essential Criteria
- Qualifications: Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience
- Communication: Communicating verbally and in writing, distilling and communicating information to a range of audiences
- Organisation and business planning: Planning and organising workload
- Data Analysis: Drawing conclusions and presenting evidence-based findings, using data to review and monitor performance, gathering, assimilating and interpreting information
- Digital: Utilising software to enable delivery
- Interpersonal: Collaborating and working as a team, establishing and managing relationships
- Judgement: Thinking critically, identifying, recommending and implementing solutions
- People Management: Leading, managing, developing and coaching teams
Additional Information
- Full time
- Fixed term for 12 months, or until the substantive post holder returns
- The closing date for applications is midnight on Sunday 08 February 2026.
- Interviews are expected to take place on the week commencing Monday 16 February 2026.
- There is an expectation that work will be undertaken in the UK.
- This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
- The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Operations Officer in Falkirk employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer in Falkirk
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent projects. This shows you’re genuinely interested and helps you tailor your answers to align with their goals.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with various stakeholders, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and gives you a better chance of landing that Operations Officer role.
We think you need these skills to ace Operations Officer in Falkirk
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-focused approach in your application. We want to see how you've successfully built relationships and provided excellent service in previous roles.
Be Process-Driven: Since this role is all about delivering efficient services, emphasise your experience with process improvement and how you prioritise tasks in a fast-paced environment. We love a good planner!
Communicate Clearly: Your written communication skills are key! Use clear and concise language to convey your ideas and experiences. Remember, we need to see how you can distil complex information for different audiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward!
How to prepare for a job interview at University of Stirling
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Officer role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to delivering high-quality services.
✨Showcase Your Team Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to build strong professional relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to prioritise tasks in a fast-paced environment or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Customer-Focused Approach
The job requires a strong customer focus, so be ready to share examples of how you've provided excellent service to stakeholders. Discuss how you gather feedback and implement changes based on that input to enhance the overall experience for staff and students.
