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- Tasks: Lead a team of cleaners to ensure a spotless and safe environment for all customers.
- Company: Join the University of Stirling, a diverse and inclusive community focused on excellence.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for training and development.
- Why this job: Make a real impact by providing top-notch customer service and maintaining high cleaning standards.
- Qualifications: Must have supervisory experience, be computer literate, and possess a full driving license.
- Other info: Work hours are flexible, with shifts from Monday to Sunday, and a uniform is provided.
The predicted salary is between 24000 - 36000 £ per year.
The Post
Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.
The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.
The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance.
Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm.
Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.
Description of Duties
- To liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
- To allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
- To undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
- To be aware of industry standard cleaning practices and to ensure best practice is implemented
- To identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
- To manage cleaning staff performance in line with University guidelines, taking appropriate action when required
- To maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
- To regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
- Monitor provision of summer stock items, reporting misuse, damage or other concerns to the Cleaning Services Manager
- To undertake and regularly review risk assessments in relation to cleaning tasks and activities
- To report incidents in accordance with specified procedures
- To ensure a high level of customer service excellence is provided by all cleaners
- To ensure all cleaning staff work safely at all times
- To be proactive in providing a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
- Any other duties as defined by accommodation services management
Essential Criteria
- Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
- Extensive experience of working in a supervisory role
- Computer literate, (core Microsoft office packages)
- Knowledge of Health and Safety in a cleaning environment
- Physically fit to fulfil the requirements of the job
- Full driving licence
- Ability to motivate staff
Desirable Criteria
- Experience of using an Accommodation Management System or other relevant booking systems (e.g. Roomservice/KX)
- Willingness to attend and participate in relevant training to ensure that high operational and safety standards are maintained at all times
- Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; to use good judgement
- Experience of working in a residential environment, e.g. hotel or student accommodation
- Familiarity with an accommodation booking system
Additional Information
Full time
Open ended
The closing date for applications is midnight on Sunday 30 March 2025.
There is an expectation that work will be undertaken in the UK.
This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Cleaning Supervisor employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Supervisor
✨Tip Number 1
Familiarize yourself with the specific cleaning standards and practices relevant to the role. Understanding industry standards will help you demonstrate your knowledge during the interview and show that you're proactive about maintaining high-quality service.
✨Tip Number 2
Highlight your experience in supervising and motivating diverse teams. Be ready to share specific examples of how you've successfully led a team in the past, as this is crucial for the Cleaning Supervisor position.
✨Tip Number 3
Prepare to discuss your approach to customer service excellence. Since the role involves regular interaction with customers, showcasing your interpersonal skills and ability to handle feedback will set you apart from other candidates.
✨Tip Number 4
Research the University of Stirling's values and commitment to diversity and inclusion. Being able to align your personal values with theirs can strengthen your application and show that you're a good cultural fit for the organization.
We think you need these skills to ace Cleaning Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Cleaning Supervisor position. Understand the key responsibilities and essential criteria, as this will help you tailor your application to highlight relevant experience.
Highlight Supervisory Experience: In your CV and cover letter, emphasize your experience in supervising and leading teams. Provide specific examples of how you've motivated and developed staff in previous roles, as this is a crucial aspect of the job.
Demonstrate Customer Service Skills: Since the role requires excellent customer service, include examples of how you've provided exceptional service in past positions. Mention any feedback or recognition you've received from customers or management.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords related to cleaning standards, health and safety, and team management to make your application stand out.
How to prepare for a job interview at University of Stirling
✨Show Your Leadership Skills
As a Cleaning Supervisor, you'll need to demonstrate your ability to lead and motivate a diverse team. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your communication and interpersonal skills.
✨Understand Customer Service Excellence
Since the role involves providing excellent customer service, think about how you can showcase your commitment to this. Prepare to discuss situations where you've gone above and beyond to meet customer needs and how you handle feedback or complaints.
✨Familiarize Yourself with Health and Safety Standards
Knowledge of health and safety in a cleaning environment is crucial. Brush up on relevant regulations and be ready to discuss how you ensure compliance and safety within your team during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to staff performance issues or unexpected challenges in cleaning operations, and how you would address them effectively.
