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- Tasks: Lead a team of cleaners to ensure a spotless and safe environment for all customers.
- Company: Join the University of Stirling, a diverse and inclusive community focused on excellence.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for training and development.
- Why this job: Make a real impact by providing top-notch customer service and maintaining high cleaning standards.
- Qualifications: Must have supervisory experience, be computer literate, and possess a full driving license.
- Other info: Work hours are flexible, covering Monday to Sunday, with a focus on student events.
The predicted salary is between 24000 - 36000 £ per year.
The Post
Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.
The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.
The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance.
Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm.
Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.
Description of Duties
- To liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
- To allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
- To undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
- To be aware of industry standard cleaning practices and to ensure best practice is implemented
- To identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
- To manage cleaning staff performance in line with University guidelines, taking appropriate action when required
- To maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
- To regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
- Monitor provision of summer stock items, reporting misuse, damage or other concerns to the Cleaning Services Manager
- To undertake and regularly review risk assessments in relation to cleaning tasks and activities
- To report incidents in accordance with specified procedures
- To ensure a high level of customer service excellence is provided by all cleaners
- To ensure all cleaning staff work safely at all times
- To be proactive in providing a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
- Any other duties as defined by accommodation services management
Essential Criteria
- Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
- Extensive experience of working in a supervisory role
- Computer literate, (core Microsoft office packages)
- Knowledge of Health and Safety in a cleaning environment
- Physically fit to fulfil the requirements of the job
- Full driving licence
- Ability to motivate staff
Desirable Criteria
- Experience of using an Accommodation Management System or other relevant booking systems (e.g. Roomservice/KX)
- Willingness to attend and participate in relevant training to ensure that high operational and safety standards are maintained at all times
- Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; to use good judgement
- Experience of working in a residential environment, e.g. hotel or student accommodation
- Familiarity with an accommodation booking system
Additional Information
Full time
Open ended
The closing date for applications is midnight on Sunday 30 March 2025.
There is an expectation that work will be undertaken in the UK.
This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Cleaning Supervisor employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Supervisor
✨Tip Number 1
Make sure to highlight your supervisory experience in previous roles. The job requires extensive experience in leading and motivating teams, so be ready to share specific examples of how you've successfully managed staff in the past.
✨Tip Number 2
Familiarize yourself with industry-standard cleaning practices and health and safety regulations. Being knowledgeable in these areas will not only help you during the interview but also show that you're proactive and committed to maintaining high standards.
✨Tip Number 3
Demonstrate your excellent communication and interpersonal skills. Since you'll be interacting with a diverse range of customers and staff, think of examples where you've effectively resolved conflicts or provided exceptional customer service.
✨Tip Number 4
Be prepared to discuss your approach to training and developing staff. The role involves identifying training needs, so think about how you've previously supported team members in their professional growth.
We think you need these skills to ace Cleaning Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Cleaning Supervisor position. Highlight your relevant experience in supervising and leading teams, as well as your customer service skills.
Tailor Your CV: Customize your CV to reflect your experience in cleaning supervision and any relevant qualifications. Emphasize your ability to motivate staff and maintain high standards of cleanliness and safety.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and proactive approach. Mention specific examples of how you've successfully managed teams and improved cleaning standards in previous roles.
Highlight Relevant Skills: Make sure to include your knowledge of health and safety regulations in a cleaning environment, as well as your computer literacy with Microsoft Office. These are essential for the role and should be clearly stated in your application.
How to prepare for a job interview at University of Stirling
✨Show Your Leadership Skills
As a Cleaning Supervisor, you'll need to demonstrate your ability to lead and motivate a diverse team. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to training and development.
✨Emphasize Customer Service Excellence
Since the role involves regular interaction with customers, it's crucial to showcase your commitment to providing excellent customer service. Discuss any experiences where you went above and beyond to meet customer needs or resolve issues.
✨Demonstrate Knowledge of Health and Safety Standards
Familiarity with health and safety regulations in a cleaning environment is essential. Be ready to discuss your understanding of these standards and how you've implemented them in previous roles to ensure a safe working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to staff performance, customer complaints, or resource allocation, and prepare your responses to demonstrate your proactive approach.
