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- Tasks: Manage building security, assist students, and provide customer service during night shifts.
- Company: Join the University of Stirling, a diverse community committed to excellence in education and support.
- Benefits: Enjoy flexible hours, a uniform, and opportunities for overtime during busy periods.
- Why this job: Make a real impact on student life while gaining valuable experience in a supportive environment.
- Qualifications: Must have a Standard Grade Level education or equivalent experience; customer service skills are essential.
- Other info: Work 12-hour shifts, with a requirement to volunteer during holidays; physical fitness is necessary.
The predicted salary is between 24000 - 36000 £ per year.
The Post
Based within a cluster team responsible for a number of residences, the role holder will be responsible for managing the building, maintaining a safe and secure environment and providing a responsive customer focussed service. Cover is provided 24 hours a day, 365 days a year. The role holder will require to be flexible and willing to work in other clusters when operational demands require it.
Working as part of a customer facing, operational team the role holder will be required to regularly interact with students and customers to provide information and support to resolve queries. The role holder will also be expected to provide an initial response in terms of pastoral care to those living in the property, resolving issues where possible or signposting students to the relevant student support service.
The role holder will report to and work closely with the Accommodation Operations Manager and will assist in day to day tasks including general administration, accommodation inspections, basic cleaning and maintenance duties, disciplinary and welfare issues.
Additional Information/Special Conditions
- Accommodation Operation Assistants work 12 hour shifts, providing cover between the hours of 7pm – 7am, 36 hours per week (Monday to Sunday) 52 weeks of the year.
- A reduced rota is in operation over the Christmas and New Year period; there is a requirement that all Accommodation Operations Assistants volunteer for a minimum of 2 shifts during this period. In the event that not all shifts can be covered by volunteers; members of staff due to be on rota may be required to work.
- Role holders are required to wear a uniform (that will be provided) and have a high standard of personal appearance.
- As the post involves regular manual handling, the role holder should be physically fit to undertake all the duties and responsibilities.
- Staff are asked to work overtime, where possible, during key periods such as student arrivals and departures, open days etc.
Description of Duties
- To ensure the security of the buildings, in accordance with University Procedures relating to access
- To undertake regular internal and external patrols of cluster buildings
- To deal promptly with any breaches of security including contacting the relevant emergency service as appropriate
- To act as the initial point of contact for any customer enquiry, either by phone, in person or electronically
- To respond, resolve or refer issues raised by customers in accordance with agreed University procedures and practices
- To issue and receive keys and room access cards, maintaining records and logs in accordance with agreed procedures and practices
- To respond to all incidents and ensure they are followed up by reporting and recording the detail in accordance with agreed procedures and practices
- To work in accordance with customer service standards set by the division and from time to time contribute in the review and development of customer standards in response to customer feedback – provide a check in and check out service to all customers on arrival and departure and prepare relevant reports (arrival information, departure reports, inventory information in relation to damaged items, missing items and any complaints)
- Assist in the preparation of rooms within the buildings in advance of student and customer arrivals
- Process financial transactions, issue receipts and prepare administrative paperwork in accordance with agreed procedures and practices
- Attend and participate in training and development activities relevant to the role
Essential Criteria
Qualifications
- Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
- Full UK Driving Licence
Knowledge & Experience
- Suitable, relevant experience of working as part of a team providing excellence in customer care within a front facing, operational role
- Experience of making decisions and using judgement and initiative to solve problems
- Evidence of strong interpersonal skills
- Evidence of being self-motivated with a “can do” style and approach
Skills & Attributes
- Computer literate – minimum of email and Microsoft packages such as word/excel
- Evidence of excellent written and verbal communication skills
Desirable Criteria
- Qualified First Aider
- Mental Health First Aid
- Experience of using an accommodation booking system
- Experience of working with students
- Knowledge of the University
Additional Information
Full time
Open Ended
The closing date for applications is midnight on Sunday 23 March 2025.
Interviews are expected to take place on Monday 31 March 2025.
There is an expectation that work will be undertaken in the UK.
This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Accommodation Operations Assistant (Night Shift) employer: University of Stirling
Contact Detail:
University of Stirling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Operations Assistant (Night Shift)
✨Tip Number 1
Familiarize yourself with the specific responsibilities of the Accommodation Operations Assistant role. Understanding the day-to-day tasks, such as managing security and providing customer service, will help you demonstrate your readiness for the position during the interview.
✨Tip Number 2
Highlight any relevant experience you have in customer service or operational roles. Be prepared to share examples of how you've successfully resolved customer queries or handled challenging situations, as this will show your capability to excel in a front-facing role.
✨Tip Number 3
Since the role requires flexibility, be ready to discuss your availability for night shifts and holiday periods. Showing that you are willing to adapt to the needs of the team can set you apart from other candidates.
✨Tip Number 4
Research the University of Stirling and its values, especially regarding diversity and inclusion. Being able to articulate how you align with these values during your interview can demonstrate your commitment to contributing positively to the campus community.
We think you need these skills to ace Accommodation Operations Assistant (Night Shift)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Accommodation Operations Assistant position. Understand the key responsibilities, such as managing building security and providing customer service, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or operational roles. Mention specific examples where you demonstrated strong interpersonal skills and problem-solving abilities, as these are crucial for this position.
Show Your Flexibility: Since the role requires flexibility in working hours and locations, make sure to mention your willingness to work night shifts and cover additional shifts during busy periods, like student arrivals and holidays.
Tailor Your Application: Customize your cover letter to reflect your understanding of the university's commitment to diversity and inclusion. Express how your background and experiences align with their values and how you can contribute to a positive environment for students.
How to prepare for a job interview at University of Stirling
✨Show Your Customer Service Skills
Since the role involves regular interaction with students and customers, be prepared to discuss your previous customer service experiences. Highlight specific situations where you resolved issues or provided support, demonstrating your ability to maintain a customer-focused approach.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility in working hours and collaboration with a team. Share examples of how you've adapted to changing circumstances in past roles and how you effectively worked with others to achieve common goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and judgment. Think of scenarios where you had to make quick decisions or handle emergencies, especially in a customer-facing environment, and be ready to explain your thought process.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific duties outlined in the job description, such as security protocols and administrative tasks. Being knowledgeable about these responsibilities will show your genuine interest in the position and help you articulate how your skills align with the role.
