At a Glance
- Tasks: Be the friendly face of the University, ensuring visitors have an amazing experience.
- Company: Join a vibrant university community at the heart of campus life.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work environment.
- Other info: Perfect for those who thrive in fast-paced, energetic settings.
- Why this job: Play a key role in delivering unforgettable events and experiences for everyone.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly professional and customer‑focused individual to act as the main point of contact within the University’s flagship building. This role is pivotal in ensuring an outstanding experience for all visitors, including students, staff, alumni, and external stakeholders. You will oversee space bookings across the Stoke campus and support the delivery of a wide range of internal and external events, working closely with the University’s events and conferencing teams. This is an exciting opportunity to play a central role in the University's events function.
Key Responsibilities
- Front‑of‑house leadership: Act as the central reception contact for the University’s flagship building, delivering a professional, welcoming, and high‑quality customer experience at all times, including during peak periods and major events.
- Visitor and stakeholder support: Provide a responsive and efficient service to both internal and external enquiries. This includes greeting visitors, managing deliveries, issuing visitor passes, and ensuring guests are promptly connected with the appropriate colleagues.
- Event delivery support: Act as a front‑of‑house presence during events, supporting event set‑up, ensuring spaces are presentable and well‑maintained, and gathering feedback to continuously improve the experience.
- Health and safety compliance: Assist in the preparation of risk assessments and Event Management Plans, ensuring all events meet required safety and compliance standards.
- Commercial promotion of facilities: Proactively promote the University’s conferencing, events, and space hire offer to visitors and stakeholders, supporting the growth and success of the University’s commercial activities.
What We’re Looking for
- Exceptional customer service and communication skills
- A proactive, organised, and personable approach
- Experience in a front‑of‑house, reception, or events environment
- Ability to manage multiple priorities in a fast‑paced setting
- Strong attention to detail, particularly in relation to visitor experience and safety
Why Join Us?
This is a fantastic opportunity to work at the heart of the University, contributing to a vibrant campus environment and playing a key role in delivering memorable experiences for a wide range of audiences.
Contact For Informal Discussion
Events Manager Klaudia Tomkowiak. Email: klaudia.tomkowiak@staffs.ac.uk
Catalyst and Events Ambassador employer: University of Staffordshire
Join our dynamic team at the University, where we prioritise exceptional customer service and a welcoming atmosphere for all visitors. As a Catalyst and Events Ambassador, you will enjoy a supportive work culture that fosters professional growth and development, while playing a vital role in creating memorable experiences on our vibrant Stoke campus. With opportunities to engage with diverse stakeholders and contribute to exciting events, this position offers a rewarding career path in a prestigious educational environment.
Contact Details:
University of Staffordshire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Catalyst and Events Ambassador
✨Tip Number 1
Get to know the University and its events! Familiarise yourself with their facilities and past events. This way, when you chat with them, you can show genuine interest and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the University or related gatherings. Meeting people in person can give you an edge and help you make connections that could lead to job opportunities.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare examples of how you've handled challenging situations in the past. This will demonstrate your ability to provide exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to the vibrant campus environment.
We think you need these skills to ace Catalyst and Events Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming atmosphere for visitors, just like you'll be doing at our flagship building.
Be Organised and Proactive:In your written application, demonstrate your proactive and organised approach. Share examples of how you've managed multiple priorities in fast-paced environments, as this role will require you to juggle various tasks seamlessly.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure to mention any experiences where your keen eye for detail improved visitor experiences or ensured safety compliance during events. This will show us you're the right fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at University of Staffordshire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Catalyst and Events Ambassador. Familiarise yourself with the key tasks like front-of-house leadership and event delivery support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can convey your proactive and personable approach during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing multiple priorities during a busy event. Practise your responses to these scenario-based questions, focusing on your organisational skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the university. Inquire about the types of events you might be supporting or how the team collaborates to ensure a great visitor experience. This shows you're genuinely interested in contributing to their success.
