STU119-26 - Student Engagement & Experience Assistant in Stoke-on-Trent

We are seeking a Student Engagement and Experience Assistant to join our Student Support team. This role provides first‑line support for a range of student‑facing services, helping to ensure students can access the advice, guidance and support they need throughout their university journey. You will coordinate communication between students, academic staff and support services, maintain accurate records, and contribute to a positive and inclusive student experience.

The role involves managing student enquiries, coordinating appointments, monitoring student engagement, and supporting timely interventions and referrals where additional support may be beneficial. You will play an important role in helping students navigate services and connect with the right support at the right time.

• Act as the first point of contact for students accessing services through the Student Front Door, responding to enquiries, providing information and directing students to appropriate services and appointments.
• Schedule and coordinate appointments with relevant support services, ensuring enquiries are managed efficiently and resolved in a timely manner.
• Provide comprehensive administrative support across Student Services, including maintaining accurate records, preparing reports and supporting the effective delivery of services.
• Monitor student engagement using available data and feedback to help identify students who may benefit from additional support, including engagement monitoring for Student Route visa holders.
• Initiate appropriate interventions and referrals, connecting students with relevant support services or academic mentors where additional guidance may be required.
• Facilitate effective communication between students, academic mentors and support teams, ensuring information is shared accurately and interactions are appropriately recorded and followed up.

Why Join Us? You will be part of a team committed to creating a supportive, welcoming and inclusive environment where all students can access the assistance they need to succeed. Working collaboratively with colleagues across the University, you will help deliver an excellent student experience and contribute to our values of being Fair and Inclusive, Curious and Daring, Ambitious and Inspirational, and Innovative and Enterprising.

We are committed to building a diverse and inclusive workforce and welcome applications from all suitably qualified candidates. We particularly encourage applications from groups that are currently under‑represented within our workforce.

This role does not meet the criteria for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK without sponsorship.

In return for your contributions to the work of our University, you'll be based from one of our industry leading campuses, enjoying a range of benefits exclusive to members of our community and contributing to our vision, value and culture.

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under‑represented in the University workforce.