At a Glance
- Tasks: Join our Portering Team to support university services and ensure a smooth operation.
- Company: Staffordshire University, committed to inclusion and diversity.
- Benefits: Competitive salary, full-time permanent position, and a supportive work environment.
- Other info: Great opportunity for career growth and to be part of a diverse team.
- Why this job: Make a real difference in the university community while developing your customer service skills.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
The predicted salary is between 23557 - 24344 £ per year.
Location: Stoke Campus
Salary: £23,557 to £24,344 Per Annum - Full Time Permanent
Release Date: Wednesday 21 January 2026
Closing Date: Wednesday 28 January 2026
Reference: INF173-25
About The Role
We have an exciting opportunity within our Infrastructure Team (Estates function), to join our dedicated Portering Team. This role is crucial to the delivery of the various services and functions within the university and is a front-facing and customer service lead position.
Main Responsibilities
- Respond promptly to requests logged in the Enterprise Service Management system ("Solve") for portering and facilities support, and update task completion within the system.
- Transport items and equipment between working areas or campuses as required.
- Drive company vehicles on and off campus safely and responsibly.
- Elements of postal and package delivery services.
- Effective and efficient use of resources.
- Assist with building security procedures, ensuring compliance with established protocols.
- Support the Soft Services team with additional duties in University areas as directed.
- Assist during emergency situations, including fire alarm evacuations.
- Report and record serious maintenance issues for resolution by trades staff or external contractors.
- Adhere to all health and safety regulations and promote a safe working environment.
Contact for informal discussion
For an informal conversation please contact Helen Rutherford, Soft Service Manager at helen.rutherford@staffs.ac.uk
Our Commitment to Inclusion
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights. We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.
INF173-25 - Infrastructure Porter in Stoke-on-Trent employer: University of Staffordshire Business Engagement
Staffordshire University is an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes equality of opportunity. As part of the Infrastructure Team, you will enjoy competitive salary packages, opportunities for professional growth, and the chance to make a meaningful impact within the university community, all while working in a vibrant campus environment in Stoke.
Contact Details:
University of Staffordshire Business Engagement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land INF173-25 - Infrastructure Porter in Stoke-on-Trent
✨Tip Number 1
Get to know the team! Reach out to current staff or even the Soft Service Manager, Helen Rutherford, for a chat. This shows your interest and gives you insider info that can help you stand out.
✨Tip Number 2
Be ready to showcase your customer service skills during interviews. Think of examples where you've gone above and beyond to help someone, as this role is all about being front-facing and supportive.
✨Tip Number 3
Familiarise yourself with the Enterprise Service Management system, "Solve". If you can demonstrate knowledge of how it works or similar systems, you'll show you're prepared and tech-savvy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Staffordshire University.
We think you need these skills to ace INF173-25 - Infrastructure Porter in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Infrastructure Porter. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Customer Service Skills:Since this role is front-facing, it’s important to demonstrate your customer service abilities. Share examples of how you've successfully interacted with customers or handled requests in previous roles. We love to see that you can represent us well!
Apply Through Our Website:To ensure your application gets to us smoothly, make sure to apply through our official website. It’s the best way to get your details in front of the right people and helps us keep track of all applications efficiently!
How to prepare for a job interview at University of Staffordshire Business Engagement
✨Know Your Role
Make sure you understand the responsibilities of an Infrastructure Porter. Familiarise yourself with tasks like responding to requests in the Enterprise Service Management system and transporting items across campuses. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is front-facing, it's crucial to highlight your customer service experience. Think of examples where you've successfully dealt with customers or resolved issues. Be ready to discuss how you can contribute to a positive environment at the university.
✨Safety First!
Health and safety are key in this position. Brush up on relevant regulations and be prepared to discuss how you would promote a safe working environment. Showing that you take safety seriously will impress the interviewers.
✨Ask Questions
Prepare some thoughtful questions about the role and the team. This shows your interest and helps you gauge if the job is the right fit for you. You might ask about the types of emergencies you could encounter or how the team collaborates on tasks.
