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- Tasks: Provide first-line IT support to staff and students, resolving technical issues efficiently.
- Company: Join Staffordshire University, a leader in digital transformation in higher education.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Exciting career prospects in a supportive and diverse environment.
- Why this job: Be part of a dynamic team making a real difference in the digital campus experience.
- Qualifications: Customer service skills and basic IT knowledge required; tech enthusiasts welcome!
The predicted salary is between 28381 - 32546 £ per year.
The University of Staffordshire has embarked on a unique and ambitious transformation within the higher education sector, as we strive to become the UK’s leading Digital University. To help deliver this, we’re looking for an enthusiastic Digital Campus Support Technician with a passion for delivering excellent customer service in an IT Support environment. You will work within a collaborative team supporting a diverse range of users including staff, students and associates. This is a full‑time office‑based position, located at our Stoke‑on‑Trent campus, with occasional travel required to our Stafford and London campuses.
Main Responsibilities
- Provide first‑line IT Support to both staff and students via telephone and other support channels.
- Triage incoming tickets, ensuring they are accurately logged and assigned to the correct resolver group.
- Deliver efficient desk‑side and remote support to resolve technical issues.
- Manage and prioritise ticket workload using the Halo ITSM system.
- Resolve IT incidents and service requests in line with agreed SLAs.
- Provide support for Windows PCs and Laptops, including setup, imaging, configuration, troubleshooting and software installation. (Apple Mac experience is beneficial but not essential.)
- Support the University’s audio‑visual (AV) systems, including TVs, cameras, microphones and speakers.
- Routine maintenance of printers (MFDs) including toner replacement and removal of paper jams.
- Maintain accurate asset management records, ensuring equipment is tracked, assigned and returned in accordance with University policies.
- Provide technical support for key University events such as Open Days and Graduation Ceremonies (some evening and weekend work may be required).
Requirements
- Professional and courteous customer service approach.
- Excellent interpersonal, written and verbal communication skills.
- Self‑motivated, well organised, and able to maintain a positive and proactive approach to work.
- Ability to manage and prioritise workload in a busy support environment.
- High level of attention to detail, and the ability to work effectively as part of a team.
- Basic knowledge of Microsoft Intune, Azure and Entra.
- Working knowledge of the Microsoft 365 software suite, including PowerPoint.
Desirable (but Not Essential)
- Experience setting up and supporting macOS, iOS and Android devices.
- ITIL Foundation certification.
- Experience working in an educational environment.
- Understanding of networking and communications concepts as they relate to desktop computers and mobile devices.
If you are passionate about technology and enjoy helping others, we would welcome your application to join our Digital Services team.
Equal Opportunities
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights. We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under‑represented in the University workforce.
INF17-26 - Digital Campus Support Technician in Stoke-on-Trent employer: University of Staffordshire Business Engagement
Contact Detail:
University of Staffordshire Business Engagement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land INF17-26 - Digital Campus Support Technician in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Staffordshire University and its Digital Services team. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their transformation.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for common interview questions related to IT support. Think about scenarios where you've provided excellent customer service or resolved technical issues. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace INF17-26 - Digital Campus Support Technician in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Digital Campus Support Technician role. We want to see how your background aligns with our mission of delivering excellent customer service in an IT support environment.
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff and students, it’s crucial to demonstrate your written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Technical Know-How: Don’t forget to mention any technical skills you have, especially with Microsoft 365, Windows PCs, and AV systems. If you’ve got experience with macOS or ITIL certification, make sure to include that too – we love seeing a well-rounded techie!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our journey to becoming the UK’s leading Digital University!
How to prepare for a job interview at University of Staffordshire Business Engagement
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows PCs, laptops, and any audio-visual systems mentioned in the job description. Being able to discuss troubleshooting methods or share experiences with specific software will show that you're not just familiar with the tech but also passionate about it.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples of how you've successfully helped users in the past. Think about times when you resolved issues under pressure or went the extra mile for someone – these stories will resonate well with the interviewers.
✨Familiarise Yourself with the Halo ITSM System
Understanding how to manage and prioritise tickets using the Halo ITSM system can set you apart from other candidates. If you have experience with similar systems, be ready to discuss that, or at least show your willingness to learn quickly.
✨Prepare for Teamwork Questions
This position requires collaboration within a team, so expect questions about teamwork. Think of examples where you worked effectively with others, especially in a busy support environment. Highlight your ability to maintain a positive attitude and contribute to a supportive atmosphere.