At a Glance
- Tasks: Be the friendly face of the University, ensuring visitors have an amazing experience.
- Company: Join Staffordshire University and be part of a vibrant campus community.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace, welcoming applications from all backgrounds.
- Why this job: Play a key role in delivering memorable events and experiences for everyone.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24900 - 27644 £ per year.
We are seeking a highly professional and customer-focused individual to act as the main point of contact within the University’s flagship building. This role is pivotal in ensuring an outstanding experience for all visitors, including students, staff, alumni, and external stakeholders. You will oversee space bookings across the Stoke campus and support the delivery of a wide range of internal and external events, working closely with the University’s events and conferencing teams. This is an exciting opportunity to play a central role in the University’s events function.
Key Responsibilities
- Front-of-house leadership: Act as the central reception contact for the University’s flagship building, delivering a professional, welcoming, and high-quality customer experience at all times, including during peak periods and major events.
- Visitor and stakeholder support: Provide a responsive and efficient service to both internal and external enquiries. This includes greeting visitors, managing deliveries, issuing visitor passes, and ensuring guests are promptly connected with the appropriate colleagues.
- Event delivery support: Act as a front-of-house presence during events, supporting event set-up, ensuring spaces are presentable and well-maintained, and gathering feedback to continuously improve the experience.
- Health and safety compliance: Assist in the preparation of risk assessments and Event Management Plans, ensuring all events meet required safety and compliance standards.
- Commercial promotion of facilities: Proactively promote the University’s conferencing, events, and space hire offer to visitors and stakeholders, supporting the growth and success of the University’s commercial activities.
What We’re Looking For
- Exceptional customer service and communication skills
- A proactive, organised, and personable approach
- Experience in a front-of-house, reception, or events environment
- Ability to manage multiple priorities in a fast-paced setting
- Strong attention to detail, particularly in relation to visitor experience and safety
Why Join Us?
This is a fantastic opportunity to work at the heart of the University, contributing to a vibrant campus environment and playing a key role in delivering memorable experiences for a wide range of audiences.
Our Commitment to Inclusion
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights. We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.
How to Apply
For informal discussion, please contact Events Manager Klaudia Tomkowiak. Email: klaudia.tomkowiak@staffs.ac.uk Apply online and review other vacancies at the university careers page.
COM80-26 - Catalyst and Events Ambassador in Stoke-on-Trent employer: University of Staffordshire Business Engagement
Staffordshire University is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for those passionate about delivering outstanding customer experiences. With a commitment to employee growth and development, staff are encouraged to thrive in their roles while contributing to a dynamic campus environment. The Stoke Campus offers unique opportunities to engage with diverse audiences and play a pivotal role in the university's events function, all within a supportive and welcoming atmosphere.
Contact Details:
University of Staffordshire Business Engagement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land COM80-26 - Catalyst and Events Ambassador in Stoke-on-Trent
✨Tip Number 1
Get to know the University and its events! Familiarise yourself with the campus layout and the types of events held. This will help you engage confidently with visitors and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Attend events at the University, even if you're not working them. This will give you a chance to meet key stakeholders and understand their needs, making you a standout candidate.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you greet visitors or handle inquiries. The more comfortable you are, the better you'll shine during interviews and in the role itself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can explore other exciting opportunities while you’re there!
We think you need these skills to ace COM80-26 - Catalyst and Events Ambassador in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming environment for visitors, just like you'll be doing as our Catalyst and Events Ambassador.
Be Organised and Proactive:In your written application, demonstrate your proactive approach and organisational skills. Share examples of how you've managed multiple priorities in fast-paced settings, as this role will require you to juggle various tasks seamlessly.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure to mention any experiences where your keen eye for detail has improved visitor experiences or ensured safety compliance during events. This will show us you're the right fit for maintaining our high standards.
Apply Through Our Website:Don't forget to apply through our university careers page! It's the best way to ensure your application gets to us directly. Plus, you can check out other vacancies while you're there!
How to prepare for a job interview at University of Staffordshire Business Engagement
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Catalyst and Events Ambassador. Familiarise yourself with the key tasks like front-of-house leadership and event delivery support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a visitor or resolved a challenging situation. This will highlight your proactive and personable approach.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, especially during peak periods or major events. Practice responses to scenarios like managing multiple priorities or ensuring health and safety compliance. This will show that you're organised and can think on your feet.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you work well with others. Share examples of how you've supported colleagues in previous roles, particularly in an events environment. This will demonstrate your ability to contribute positively to the team dynamic.
