Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support to staff and students, resolving technical issues efficiently.
- Company: Join Staffordshire University, a leader in digital transformation in higher education.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real difference in the digital campus experience.
- Qualifications: Customer service skills and basic IT knowledge required; tech enthusiasts welcome!
- Other info: Inclusive workplace promoting diversity and equal opportunities for all applicants.
The predicted salary is between 28381 - 32546 £ per year.
The University of Staffordshire has embarked on a unique and ambitious transformation within the higher education sector, as we strive to become the UK’s leading Digital University. To help deliver this, we’re looking for an enthusiastic Digital Campus Support Technician with a passion for delivering excellent customer service in an IT Support environment. You will work within a collaborative team supporting a diverse range of users including staff, students and associates. This is a full‑time office‑based position located at our Stoke‑on‑Trent campus, with occasional travel required to our Stafford and London campuses.
Main Responsibilities
- Provide first‑line IT Support to both staff and students via telephone and other support channels.
- Triage incoming tickets, ensuring they are accurately logged and assigned to the correct resolver group.
- Deliver efficient desk‑side and remote support to resolve technical issues.
- Manage and prioritise ticket workload using the Halo ITSM system.
- Resolve IT incidents and service requests in line with agreed SLAs.
- Provide support for Windows PCs and Laptops, including setup, imaging, configuration, troubleshooting and software installation. (Apple Mac experience is beneficial but not essential.)
- Support the University’s audio‑visual (AV) systems, including TVs, cameras, microphones and speakers.
- Routine maintenance of printers (MFDs) including toner replacement and removal of paper jams.
- Maintain accurate asset management records, ensuring equipment is tracked, assigned and returned in accordance with University policies.
- Provide technical support for key University events such as Open Days and Graduation Ceremonies (some evening and weekend work may be required).
Requirements
- Professional and courteous customer service approach.
- Excellent interpersonal, written and verbal communication skills.
- Self‑motivated, well‑organised, and able to maintain a positive and proactive approach to work.
- Ability to manage and prioritise workload in a busy support environment.
- High level of attention to detail, and the ability to work effectively as part of a team.
- Basic knowledge of Microsoft Intune, Azure and Entra.
- Working knowledge of the Microsoft 365 software suite, including PowerPoint.
Desirable (but Not Essential)
- Experience setting up and supporting macOS, iOS and Android devices.
- ITIL Foundation certification.
- Experience working in an educational environment.
- Understanding of networking and communications concepts as they relate to desktop computers and mobile devices.
If you are passionate about technology and enjoy helping others, we would welcome your application to join our Digital Services team.
Our Commitment to Inclusion
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights. We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under‑represented in the University workforce.
INF17-26 - Digital Campus Support Technician employer: University of Staffordshire Business Engagement
Contact Detail:
University of Staffordshire Business Engagement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land INF17-26 - Digital Campus Support Technician
✨Tip Number 1
Get to know the company! Research Staffordshire University and its Digital Services team. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their transformation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of examples from your past experiences where you've provided excellent support. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Staffordshire University or in similar roles. They can give you insider tips on what the team values and what to expect in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace INF17-26 - Digital Campus Support Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Digital Campus Support Technician role. We want to see how your background aligns with our mission of delivering excellent customer service in an IT support environment.
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff and students, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively in a busy support environment.
Highlight Your Technical Know-How: Don’t forget to mention any technical skills you have, especially with Microsoft Intune, Azure, and the Microsoft 365 suite. If you've got experience with AV systems or troubleshooting, let us know! This will show us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward, and we’ll be able to track your application easily. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at University of Staffordshire Business Engagement
✨Know Your Tech
Make sure you brush up on your knowledge of Windows PCs, laptops, and any audio-visual systems mentioned in the job description. Being able to discuss your experience with troubleshooting and support will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of interaction with staff and students, prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or helped someone out, as this will demonstrate your ability to handle similar scenarios.
✨Familiarise Yourself with ITSM Tools
Get to know the Halo ITSM system or similar ticketing systems. If you can talk about how you've managed and prioritised workloads in previous roles, it will show that you understand the importance of efficient support processes.
✨Show Your Team Spirit
This position requires collaboration within a team, so be ready to discuss how you've worked effectively with others in the past. Share examples of teamwork, especially in busy environments, to highlight your ability to contribute positively to the Digital Services team.